Administrative Associate

Auburn University at Montgomery; Montgomery (AL); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Auburn University at Montgomery is seeking an Administrative Associate to support Central Advising. The role focuses on front-office operations, scheduling appointments, handling phone and email inquiries, and maintaining accurate student records.

The position also coordinates advising events, purchases, and reconciliation processes, interfacing with campus offices to promote student success. It reports to the Director of Central Advising.

Formación

• High school diploma and two years clerical/administrative experience.
• Relevant education may be substituted for experience requirement.
• Bachelor’s Degree and experience in higher education or academic support services preferred.

Responsabilidades

• Foster a welcoming front-office and manage student records.
• Oversee scheduling, walk-ins, and office operations with accuracy.
• Coordinate Central Advising events and liaise with Marketing and Conference Services.
• Process student forms, maintain records, and handle purchases and reimbursements.

Conocimientos

Organizational skills

Problem solving

Communication skills

Multitasking

Interpersonal skills

Confidentiality

Educación

High school diploma

Bachelor’s Degree (preferred)

Herramientas

MS Office

Banner

Argos

AdvisorTrac

CRM Advise

Tigerbuy

Descripción del empleo

Job Description

The Office of Central Advsing at Auburn University at Montgomery isaccepting applications for an Administrative Associate. TheAdministrative Associate plays an important role in fulfillingCentral Advising’smission by ensuring the front office operatesefficiently and effectively. Key responsibilities includescheduling appointments, managing phone and emailcommunications,and maintaining accurate records.

Additionally, this position involves coordinating advising events,executing purchasing and reconciliation processes, interfacing withother campus offices to promote studentsuccess, and assisting theDirector and Associate Director with various administrativetasks. This position reports to the Director of Central Advising.

Auburn University at Montgomery reserves the right onceinterviewing has begun to stop accepting applications.

Responsibilities

Front-office Operations (80%)

• Foster a welcoming atmosphere through excellent customerservice, ambiance,and positive interactions.
• Oversee daily front-office operations, including processingstudent forms, openingand closing the office, and maintainingaccurate student records.
• Supervise the waiting room and manage scheduling for walk-inand scheduledadvising appointments to ensure efficientservice.
• Monitor and direct phone calls and email inquiries to theappropriate advisors anddepartments.
• Coordinate office supply inventory and manage purchase ordersas needed.
• Initiate and track maintenance requests using the Track-Itsystem.
• Coordinate Central Advising events, such as workshops,registration fairs, andinformation sessions. This includespromoting events with the Marketing teamand managing roomreservations with Conference Services.
• Collect and maintain accurate fiscal and statistical records;assist with reportpreparation and data entry.
• Prepare, proofread, and/or draft correspondence for supervisorystaff.

Enrollment & Retention Support (20%)

• Assist with inquiries sent to [e-mail]@aum.edu, following up to ensure timelyresolutions.
• Support enrollment and retention initiatives, including callcampaigns andproactive outreach to recently admitted and continuingstudents, and trackstudent responses.
• Act as a liaison between students, advisors, and otherdepartments to facilitateefficient support.

Qualifications

Minimum Qualifications

High school diploma and two (2) years clerical/administrativeexperience. Relevant education may be substituted for experiencerequirement.

Preferred Qualifications

Bachelor’s Degree and experience working in higher education oracademic supportservices office.

Minimum Knowledge, Skills and Abilities

• Ability to learn applicable University practices andprocedures
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint,Outlook)
• Strong organizational skills
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Ability to learn university software (Banner, Argos,Advisortrac,CRM Advise,Tigerbuy, etc.).
• Ability to multitask and prioritize in a fast-pacedenvironment.
• Ability to interact effectively with a diverse student andstaff population.
• Ability to review materials and identify discrepancies ormistakes
• Ability to handle confidential information with discretion andprofessionalism.
• Ability to troubleshoot daily office issues independently.

Why Work at AUM?

Located in Alabama’s vibrant state capital, Auburn University atMontgomery is a fast-growing university on the rise. Don’t justtake our word for it: The Princeton Review rates us as one of thebest colleges in the Southeast, while U.S. News & World Reportrecently ranked us No. 22 among regional universities in the Southfor the quality of undergraduate teaching and 38th among all publicinstitutions in the region.

Equal Opportunity Compliance Statement

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUALOPPORTUNITY EMPLOYER. It is our policy to provide equal employmentand education opportunities for all individuals without regard torace, color, national origin, religion, sex, sexual orientation,gender identity, gender expression, pregnancy, age, disability,protected veteran status, genetic information, or any otherclassification protected by applicable law. The Office of HumanResources/ Affinitive Action/Equal Employment Opportunity (AA/EEO)strives to ensure an inclusive and equitable working, living, andlearning environment for members of the AUM community.