Administrative Assistant - PACT

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical, dental, vision

Job summary

Behavioral Health Network, Inc. seeks an Administrative Assistant to support the PACT programs, handle routine reporting, data entry, and filing, while safeguarding confidential information across locations in Western Massachusetts.

You will coordinate meetings, monitor schedules, and assist leadership with various administrative projects, ensuring efficient operations and strong customer service.

Qualifications

• High school diploma or GED required.
• Experience in administrative or clerical office settings is preferred.
• Strong organizational and time-management skills; able to manage multiple deadlines.

Responsibilities

• Provide coordinated administrative and project support to BHN's PACT programs.
• Run routine reports, monitor schedules, track assignments, and assist with data analysis.
• Enter and verify information in agency software systems; maintain filing systems.
• Protect confidentiality of sensitive information in accordance with policies.
• Coordinate meetings, calendars, and related communications to support operations.

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

• Pay or shift range: $22 USD to $25 USD
  

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Assistant to join our PACT team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide coordinated administrative and project support to BHN's PACT programs, helping teams operate efficiently and deliver a positive experience for individuals, families, staff, and community partners.
• Run routine reports, monitor schedules, track assignments, and assist with data analysis and other administrative projects as requested by program leadership.
• Accurately enter, update, and verify information in agency software systems, identifying discrepancies and assisting with timely problem resolution.
• Maintain organized electronic and paper filing systems for program documents, records, correspondence, and other materials.
• Protect the confidentiality and security of sensitive individual, employee, and organizational information in accordance with agency requirements.
• Coordinate and organize meetings, calendars, materials, and related communications to support program operations and follow-through.
• Monitor and distribute program mail and shared email communications, make telephone calls as needed, and route requests to the appropriate team members.
• Use office technology and equipment effectively, including computers, printers, scanners, copiers, and agency communication systems.
• Manage multiple time-sensitive priorities in an organized, dependable, and efficient manner while adapting to changing program needs and frequent interruptions.
• Provide responsive customer service and collaborate with colleagues across locations, completing additional administrative assignments as directed.

Who You Are:

• High school diploma or GED required.
• At least one to two years of experience in an administrative or clerical office setting required; experience in healthcare, behavioral health, or human services preferred.
• Working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, with the ability to learn additional software systems as needed.
• Strong organizational and time-management skills, including the ability to prioritize assignments, manage multiple deadlines, and respond effectively to urgent needs.
• Excellent interpersonal, customer-service, verbal, and written communication skills.
• Strong attention to detail and the ability to enter data, maintain records, prepare reports, and identify discrepancies accurately.
• Ability to work independently with appropriate self-direction while also collaborating effectively with teams of varying sizes and diverse backgrounds.
• Ability to maintain confidentiality, exercise sound judgment, accept feedback, and demonstrate flexibility in a high-demand office environment.
• Ability to meet the physical requirements of the role, including regular sitting, standing, walking, computer use, and occasional lifting of office materials up to 25 pounds, with or without reasonable accommodation.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another.

Pay Range: $22.00-$25.00

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.