Administrative Assistant - Senior Housing Pro

Presbyterian Villages of Michigan; Kalamazoo Charter Township (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Presbyterian Villages of Michigan is seeking an Administrative Assistant to provide professional administrative, clerical, and project support in a confidential manner. This role emphasizes teamwork, accurate data handling, and strong customer service within a senior housing setting.

The position involves managing reception, scheduling, record-keeping, and coordination of resident interactions, with opportunities to assist in tours, admissions interviews, and facility communications.

Qualifications

• High School Diploma or GED required.
• Some college or equivalent experience preferred.
• Proficient with Microsoft Office and email.
• Experience with HUD/MSHDA villages is a plus, training provided.
• Strong communication and data handling abilities.

Responsibilities

• Organizes, directs, and/or manages departmental functions, including reception, telephone communication system, and mail distribution.
• Attends meetings and/or events and may transcribe and prepare minutes or summaries.
• Accumulates, maintains, verifies, and reports data, statistics, and research.
• Assists with collection of rent and monthly certification process of residents.
• Composes, prepares, monitors and responds to correspondence.
• Directs and assists residents, families, business invitees and staff.
• Schedules and maintains appointments and calendars.
• Creates and maintains filing system.
• Responds to inquiries and provides information regarding the Village.
• Schedules and conducts Village tours.
• Establishes and maintains resident (and prospect) records including filing, updating, gathering data and input.
• Assists with information gathering, including scheduling and conducting admission interviews with potential residents and families.
• Evaluates need for and/or requisitions supplies, equipment, and follow-up regarding assurance issues.
• Maintains maintenance work orders.
• Coordinates special events as assigned by the Administrator.
• Creates newsletters, flyers, and other documents utilizing various software programs and desktop publishing.
• Creates and maintains a positive customer service atmosphere, including continuous quality improvement, teamwork, mutual respect, professionalism and accountability.

Skills

Customer service

Administrative support

Teamwork

Communication

Education

High School Diploma or GED

Some college-level education or equivalent experience

Tools

Microsoft Office

Word processing

Email/Zoom/Teams

Job description

Presbyterian Villages of Michigan is seeking an Administrative Assistant to provide professional administrative, clerical, and project support in a confidential manner. This role emphasizes teamwork, accurate data handling, and strong customer service within a senior housing setting.

The position involves managing reception, scheduling, record-keeping, and coordination of resident interactions, with opportunities to assist in tours, admissions interviews, and facility communications.