Administrative Assistant | Scheduling & Customer Care Pro

MAJC; New York (NY); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Done Right Hood & Fire Safety in New York City is seeking an organized Administrative Assistant to keep our busy office running smoothly behind the scenes. You are the go-to person who coordinates schedules, handles calls and emails, and makes every customer feel valued.

In this full-time role, you will schedule hood cleaning and grease trap service visits, maintain customer records, and support technicians and drivers.

Qualifications

• Experience in office administration or customer service preferred.
• Ability to manage a busy calendar and multi-task efficiently.
• Strong written and verbal communication skills.

Responsibilities

• Schedule service appointments and coordinate calendars.
• Answer calls and emails, resolve problems, and follow up.
• Manage office correspondence and organize records.
• Coordinate with technicians and drivers for successful jobs.
• Maintain accurate customer data and notes.

Skills

Scheduling software

Customer service

Communication

Reliability

Tools

ServiceTrade

QuickBooks

Job description

Done Right Hood & Fire Safety in New York City is seeking an organized Administrative Assistant to keep our busy office running smoothly behind the scenes. You are the go-to person who coordinates schedules, handles calls and emails, and makes every customer feel valued.

In this full-time role, you will schedule hood cleaning and grease trap service visits, maintain customer records, and support technicians and drivers.