Administrative Assistant — Scheduling & Client Care (Full-Time)

Done Right Hood & Fire Safety; New York (NY); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Done Right Hood & Fire Safety in New York is seeking an organized Administrative Assistant to keep daily operations running smoothly behind the scenes.

You’ll schedule service visits, answer calls and emails, manage records, and support technicians and office staff. This full-time, on-site role offers steady hours and benefits as the company keeps kitchens up to code.

The ideal candidate is reliable, customer-focused and comfortable with scheduling software; training provided.

Qualifications

• Positive attitude and people-friendly demeanor.
• Strong organizational skills to juggle calendars and tasks.
• Clear, professional written and spoken communication.
• Familiarity with scheduling software (ServiceTrade, QuickBooks or similar).
• Previous office, scheduling or customer service experience is a plus, but training provided.

Responsibilities

• Schedule hood cleaning and grease trap service appointments and keep calendars accurate.
• Be the friendly first voice by answering calls and emails, solving problems and following up.
• Handle office correspondence including emails, letters, and reminders.
• Coordinate with technicians, drivers and the office team for successful jobs.
• Keep customer records and paperwork organized and up to date.
• Assist with data entry, filing and other administrative projects.

Skills

Positive attitude

Organizational skills

Communication skills

Scheduling software

Customer service experience

Reliability

Tools

ServiceTrade

QuickBooks

Job description

Done Right Hood & Fire Safety in New York is seeking an organized Administrative Assistant to keep daily operations running smoothly behind the scenes.

You’ll schedule service visits, answer calls and emails, manage records, and support technicians and office staff. This full-time, on-site role offers steady hours and benefits as the company keeps kitchens up to code.

The ideal candidate is reliable, customer-focused and comfortable with scheduling software; training provided.