Administrative Assistant, Residence Life

York College of Pennsylvania; Hallam (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

York College of Pennsylvania seeks a qualified Office Administrator for the Residence Life office. The role provides essential support for student housing processes, departmental communications, and customer service, ensuring a responsive, student-centered experience for families and campus partners.

You will handle inquiries, manage housing records and keys, assist with housing operations, and coordinate with campus departments to meet daily needs.

Qualifications

• High school diploma or equivalent.
• 1–3 years of general administrative experience.
• 1–3 years of customer service experience.
• 1–3 years of computer experience.
• Proficiency with MS Office and Google applications.

Responsibilities

• Serve as initial contact for student and family inquiries, providing information and referrals.
• Manage departmental email and voicemail; greet office visitors and schedule appointments.
• Assist with housing operations; maintain housing records and assignment changes.
• Audit keys and use housing management software to ensure accuracy and timeliness.
• Support housing selection, opening/closing procedures, and related deadlines.
• Coordinate with campus departments and external partners to address housing needs.
• Prepare letters, reports, flyers, and memos for department communications.
• Provide general office support, including supplies and purchases.
• Supervise and train student employees and work‑study students.

Skills

MS Office

Customer service

Effective communication

Organizational skills

Privacy & confidentiality

Education

High school diploma or equivalent

1–3 years administrative experience

1–3 years customer service experience

1–3 years computer experience

Tools

MS Office

Google Workspace

Housing management software

Email/phone systems

Job description

Position Summary

DESCRIPTION :

Facilitate and coordinate the daily administrative operations ofthe Office of Residence Life, providing essential support forstudent housing processes, departmental communications, recordmanagement, and customer service. Work collaboratively with theDirector of Residence Life and professional staff to ensureefficient office operations and a responsive, student centeredexperience for families and campus partners. Perform generaladministrative functions; provide assistance efficiently; provideexceptional customer service to all individuals that contact thedepartment.

OUTCOME :

Maintain the efficient operation of the Office of Residence Life.Effective administrative results and delivery of services arerendered to students and other individuals.

Essential Functions

• Serve as an initial point of contact for student and familyinquiries, providing information, resolving routine concerns, andreferring complex or sensitive matters to appropriate professionalstaff. Answer telephones, manage the departmental email account andwebsite, and positively greet all people coming into the office forappointments, questions, and directions 25%
• Assist with the administrative functions of housing operations,including maintaining student housing records, processing housingassignment changes, auditing residence hall and office keys, andutilizing housing management software to ensure accurate and timelyinformation. 25%
• Provide administrative support for key departmental processes,including housing selection, opening and closing procedures, earlyarrivals, late stays, and other housing-related deadlines andactivities. Organize, maintain, and update office records,information, and files. 25%
• Coordinate with campus departments and external partners asneeded to support daily Residence Life operations and facilitatetimely responses to student housing needs. Schedule appointmentsand meetings as needed. 10%
• Prepare departmental communication in the form of letters,reports, flyers and memos. 5%
• Provide general office support, including ordering supplies,coordinating purchases, and managing daily administrative tasks.5%
• Supervise and train student employees, including work studystudents. 5%

Experience and Education Required

• High school diploma or equivalent
• One to three years of general administrative experience
• One to three years of customer service experience
• One to three years of computer experience

Required Skills and Qualifications

• MS Office, Google, and other PC software applications.
• Ability to communicate effectively with students, parents,employees and the public.
• Ability to communicate effectively over the phone and viaemail.
• Ability to work with requests of students and parents, whilemanaging office duties.
• Ability to maintain confidentiality and exercise discretionwhen handling sensitive student information, housing records, anddepartmental matters in accordance with College policies andapplicable privacy requirements.
• Excellent organizational skills.

Additional Information

York College of Pennsylvania is an Equal Opportunity Employer and Non-Discriminatory . For a copy of YorkCollege's Annual Security Report, you may contact the Office ofCampus Safety or visit the website: Annual Security Report .