Administrative Assistant - Office of Charter Schools

Memphis Shelby County Schools; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Memphis Shelby County Schools is seeking an Administrative Assistant for the Office of Charter Schools to handle day-to-day administrative tasks and support stakeholders via phone, email, or in person. The role reports to the Assistant Superintendent of Charter Schools and requires strong multi-tasking abilities.

The position involves maintaining filing systems, tracking data, coordinating documents, updating directories and websites, and assisting with contracts and budgets.

Qualifications

• Requires a High School diploma or equivalent plus an additional four (4) years of secretarial/clerical and computer experience, or equivalent, for a total education/experience of four (4) years.
• Certification in Microsoft Office and/or Administrative Professional (CAP) preferred.
• General knowledge of Charter Schools preferred.

Responsibilities

• Provides exemplary customer service as the first point of contact for constituents who call, email, or visit the service center; responds to a high volume of general and critical requests for assistance or support.
• Documents each customer transaction in a data tracking system and maintains daily reports to ensure calls match the number of service tickets created and analyze data to understand trends/emerging concerns.
• Creates timely correspondence using Microsoft Office (Word, Excel, and PPT-related programs). Organizes, establishes, and maintains complex filing systems and records (TEAMs, PowerBI, SharePoint, and other related programs).
• Maintains and updates MSCS directory with current contact information for the Office of Charter Schools staff members; and updates the Office of Charter Schools website, as necessary, with related documents and contact information.
• Manages the Office of Charter School’s contracts, working with applicable departments and schools.
• Coordinates scheduling, events, and document distribution, as needed.
• Collects data, compiles reports and maintains records, researching the internet for relevant data and information, as required.
• Manages payroll, attendance, vacation, and other employee records.
• Requisitions supplies, equipment, travel, and other division/department expenditures; manages assigned budgets and prepares related reports.
• Possesses a strong skill set with the ability to multi-task and works well under pressure (i.e., during high call volume or peak seasons, and when dealing with constituent concerns).
• Attends training, meetings, workshops, or seminars as necessary to enhance job knowledge and skills.
• Performs other related duties as assigned or directed.

Skills

Customer service

Data tracking

Microsoft Office

Word

Excel

PowerPoint

SharePoint

PowerBI

Filing systems

Education

High School diploma + 4 years experience

CAP Certification

Tools

Microsoft Office Suite

SharePoint

PowerBI

Job description

Responsible for many of the day-to-day administrative tasks of the Office of Charter Schools, as part of the academic department, including handling sensitive documents and records. The Administrative Assistant will also provide support to stakeholders (i.e., parents, school leaders, community members) who contact MSCS by telephone, email or walk-in with an inquiry or request for assistance. The Administrative Assistant will report directly to the Assistant Superintendent of Charter Schools.

• Provides exemplary customer service as the first point of contact for constituents who call, email, or visit the service center; responds to a high volume of general and critical requests for assistance or support.
• Documents each customer transaction in a data tracking system and maintains daily reports to ensure calls match the number of service tickets created and analyze data to understand trends/emerging concerns.
• Creates timely correspondence using Microsoft Office (Word, Excel, and PPT-related programs). Organizes, establishes, and maintains complex filing systems and records (TEAMs, PowerBI, SharePoint, and other related programs).
• Maintains and updates MSCS directory with current contact information for the Office of Charter Schools staff members; and updates the Office of Charter Schools website, as necessary, with related documents and contact information.
• Manages the Office of Charter School’s contracts, working with applicable departments and schools.
• Coordinates scheduling, events, and document distribution, as needed.
• Collects data, compiles reports and maintains records, researching the internet for relevant data and information, as required.
• Manages payroll, attendance, vacation, and other employee records.
• Requisitions supplies, equipment, travel, and other division/department expenditures; manages assigned budgets and prepares related reports.
• Possesses a strong skill set with the ability to multi-task and works well under pressure (i.e., during high call volume or peak seasons, and when dealing with constituent concerns).
• Attends training, meetings, workshops, or seminars as necessary to enhance job knowledge and skills.
• Performs other related duties as assigned or directed.

Requires a High School diploma or equivalent plus an additional four (4) years of secretarial/clerical and computer experience, or equivalent, for a total education/experience of four (4) years. Certification in Microsoft Office and/or Administrative Professional (CAP) preferred. General knowledge of Charter Schools preferred.

Degree Equivalency Formula

Bachelor’s Degree= 4 years plus required years of experience.

Master’s Degree= 2 years plus required years of experience. Where Master’s degrees are required, years for Bachelor’s Degrees must be included.