Administrative Assistant, Associate | Oncology Scheduling

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Meaningful work

Collaborative environment

Growth opportunities

Patient-centered care

Job summary

UPMC is seeking an Administrative Assistant to support the 2nd-floor medical oncology unit at the Hillman Cancer Center in Shadyside. You will handle front-desk tasks, scheduling follow-up appointments, and coordinating with clinical staff to ensure smooth patient flow.

The role is Monday through Friday, daylight hours, with no evenings, weekends, or holidays. You will thrive in a fast-paced, compassionate environment and contribute to a patient-centered approach through accurate documentation

Responsibilities

• Under direct supervision, provides general administrative support to a department.
• Performs routine clerical functions, such as copying, sorting, filing, and typing.
• Answers, screens, and routes incoming calls and messages.
• Greets, screens, and directs visitors to appropriate staff member.
• Provide support to the front office w/answering phones, chart prep, scheduling, etc
• Liaise between clinical staff and FC for treatment/injection changes.
• Coordinate chemotherapy, injections, labs, and related appointments.
• Contact all patients regarding missed appointments and no-shows; follow full process.
• Receive patient calls about appointments; schedule or reschedule as needed.

Job description

Are you ready to make a difference in the lives of cancer patients? We’re seeking an Administrative Assistant who thrives in a dynamic environment and is passionate about providing exceptional care. As part of our team, you’ll play a crucial role in ensuring the smooth operation of our office, supporting our dedicated clinical staff, and making a positive impact on patient experiences.

This role supports scheduling of follow up appointments for our 2nd-floor medical oncology unit at the Hillman Cancer Center in Shadyside. This position works Monday through Friday, daylight hours. No evenings, weekends, or holidays are required!

Why Choose Us?

• Meaningful Work: Every task you perform contributes directly to patient care.
• Collaborative Environment: Work alongside compassionate professionals who share your commitment.
• Growth Opportunities: Expand your skills and advance your career in the field of oncology.
• Patient-Centered Approach: Be part of a team that prioritizes patient well-being above all else.
  

We’re looking for a detail oriented, highly organized professional who excels in providing exceptional administrative support. The ideal candidate is efficient, comfortable managing a high volume of scheduling tasks, and committed to maintaining a patient centered focus in every interaction. A positive attitude, strong service mindset, and dedication to supporting patients and their families are essential. Join our team and play a key role in delivering compassionate, top tier care within the field of oncology!

Responsibilities:

• Under direct supervision, provides general administrative support to a department or group of professionals.
• Performs routine clerical functions, such as copying, sorting, filing, and typing. Sets up and maintains varied office files, logs, and records office activities.
• Answers, screens, and routes incoming calls and messages. Responds to routine questions.
• Greets, screens, and directs visitors to appropriate staff member.
• Provide support to the front office w/answering phones, chart prep, scheduling, etc
• Act as liaison between clinical staff & FC for all treatment/injection changes w/treatment (on DOS).
• Scheduling/Coordinates: All chemotherapy, injection, lab (assoc with treatment), port flush, etc. appointments. Schedule/secure all MD orders currently processed at discharge for patients scheduled for MD visits on the days of treatment/injections. Scans, coordinated care appointments/referrals, secure testing authorizations, etc
• Contact all patients regarding missed appointments (for treatment/injections/lab): Contact all patients that were `No Shows’ (follow complete process).
• Receive all patient phone calls regarding appointments (for treatment/injections/lab): Schedule, reschedule, etc.