Office Assistant | Oncology

UPMC; Steubenville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Hillman Cancer Center in Steubenville, OH is seeking an Office Assistant for a full-time role in our medical oncology practice. You will support patient scheduling, registration, and information flow, ensuring smooth daily operations and compassionate patient care.

Ideal candidates have prior outpatient medical office experience, familiarity with health insurance, and comfort with electronic medical records and medical terminology.

Qualifications

• Experience in an outpatient medical office setting.
• Familiarity with medical terminology and health insurance processes.
• Proficient in using scheduling and EMR systems.

Responsibilities

• Verify information in medical records and scheduling system.
• Schedule, coordinate, and reschedule patient appointments and relay messages.
• Greet and register patients, provide instructions, and manage check-in/out.
• Maintain waiting area and prepare patient charts for upcoming appointments.
• Answer calls, take messages, and provide information.
• Keep physician schedules current and appointments confirmed.
• Complete paperwork for encounters and referrals; use billing info from systems.
• Assist with questions about appointments and testing; ensure confidentiality.
• Comply with all policies and protect medical records and data.
• Utilize scheduling and financial modules for charges and co-payments.

Skills

Outpatient medical office experience

EMR experience

Health insurance familiarity

Tools

Scheduling software

Job description

Make a Meaningful Impact at UPMC Hillman Cancer Center

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is excited to offer a full-time opportunity for an Office Assistant to support our medical oncology practice in Steubenville, OH.

Why Choose Us?

• Purpose-Driven Work: Play a vital role in scheduling and managing patient appointments, ensuring timely and compassionate care.
• Work-Life Balance: Enjoy a Monday-Friday daylight schedule—no evenings, weekends, or holidays.
• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with health insurance, and have a knack for electronic medical records and medical terminology, we want to hear from you!

• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you've always dreamed of.
• Responsibilities:
• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.