Office Assistant | Oncology

UPMC; Monroeville (Allegheny County); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Daytime schedule (Mon-Fri)

No evenings, weekends, or holidays

Equal Opportunity Employer

Job summary

UPMC Hillman Cancer Center in Monroeville, PA, seeks an Office Assistant to support a medical oncology practice. The role involves answering phones, checking in patients, scheduling appointments, and handling related clerical tasks in a fast-paced outpatient setting.

The ideal candidate will have a high school diploma or GED, 1 year of medical office experience, and familiarity with medical terminology, EMR systems, and basic computer skills.

Qualifications

• High school diploma or GED required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.
• Prior phone experience in a medical office preferred.

Responsibilities

• Verify information and records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient appointments; relay messages to staff and providers.
• Greet and register patients; provide instructions and check-in/out.
• Maintain waiting area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, provide information.
• Maintain and update physician schedules and confirm appointments.
• Process encounter forms and referrals; generate billing information.
• Answer questions about appointments and testing.
• Maintain confidentiality of medical records and data.
• Use automated financial management system for scheduling and charges.

Skills

Phone etiquette

Medical terminology

EMR systems

Word processing

Communication

Education

High school diploma or GED

Tools

Scheduling software

Billing system

Computer basics

Job description

Make a Meaningful Impact at UPMC Hillman Cancer Center

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is excited to offer a full-time opportunity for an Office Assistant to support our medical oncology practice in Monroeville, PA.

As part of the UPMC Hillman Cancer Center culture, we are a patient‑focused, highly collaborative team that always puts patients first. We’re looking for individuals who are passionate about working in an environment where compassion, teamwork, and patient care truly matter.

Why Choose Us?

• Purpose-Driven Work: Play a vital role in answering phones, patient check-in, and scheduling and managing patient appointments, ensuring timely and compassionate care.
• Work-Life Balance: Enjoy a Monday–Friday daylight schedule—no evenings, weekends, or holidays.
• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!
• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.
• Prior phone experience in a medical office preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran