Administrative Assistant II – Data Entry & UI Docs (Bilingual)

Texas Workforce Commission; Fort Worth (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Family Friendly Workplace

Competitive salary

Defined Retirement Benefit Plan

401(k) and 457 accounts

Medical Insurance

Paid time off

Job summary

Texas Workforce Commission in Fort Worth (North Texas Tele-Center) is seeking an Administrative Assistant II to provide routine administrative support for the unemployment insurance program. The role involves processing mail, entering data, handling claims and documents, and maintaining quality control on images and records.

The position requires accurate data entry, strong organizational skills, and the ability to manage multiple priorities in a Tele-Center setting.

Qualifications

• One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports
• Relevant academic credits may be applied toward experience qualifications for this position.

Responsibilities

• Receive and sort faxes and incoming/returned mail.
• Record, screen and data enter Employer Responses and re-sends if discrepancies are detected or creates cases if needed.
• Review, process, and route all UI documents, forms, or correspondence (such as withholdings, paper certifications or check stubs) to the appropriate parties.
• Create claims for basic separation issues and non-monetary issues when necessary.
• Use the scanning equipment to process all appeal documentation that arrives on a daily basis.
• Use File Net to quality check all documents as needed.
• Record claimant contacts on system and monitors lists to ensure claimants have completed their required contacts.
• May prepare and provide claimants copies of requested documents or correspondence and answer related questions.
• Perform related work as assigned.

Tools

Microsoft Office Suite

Internet Explorer

Job description

Texas Workforce Commission in Fort Worth (North Texas Tele-Center) is seeking an Administrative Assistant II to provide routine administrative support for the unemployment insurance program. The role involves processing mail, entering data, handling claims and documents, and maintaining quality control on images and records.

The position requires accurate data entry, strong organizational skills, and the ability to manage multiple priorities in a Tele-Center setting.