Administrative Assistant II

Dm Clinical Research Group; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Dm Clinical Research Group in Phoenix, AZ seeks an Administrative Assistant II to support clinical staff and patients in trials. The role covers front desk check-in, phone handling, scheduling, and office coordination to ensure smooth site operations.

The position requires 1+ years in an administrative role, 1+ years in a clinical/medical office, and strong computer skills with attention to detail. Flexibility to assist in opening/closing the clinic and processing stipends is included.

Qualifications

• High School Diploma or equivalent required.
• 1+ years experience as an administrative assistant.
• 1+ years in a clinical or medical office.
• Proficiency with computer skills; attention to detail.
• Strong communication and multitasking abilities.

Responsibilities

• Check patients in at the front desk.
• Answer and direct phone calls.
• Schedule meetings and take meeting minutes.
• Write and distribute emails, correspondence memos, letters, faxes, and forms.
• Manage medical record requests and receipts.
• Assist in preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Provide administrative support to site management and clinical staff.
• Escalate administrative issues professionally and efficiently.
• Manage office supplies and office organization.
• Sanitizing and preparing the patient lobby.
• Assist in opening and closing the clinic as needed.
• Managing participant stipends and patient scheduling.

Skills

Customer service

Phone handling

Scheduling

Office administration

Attention to detail

Multitasking

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRIO

Job description

The Administrative Assistant II position works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials.DUTIES & RESPONSIBILITIESChecking patients in at the front desk.Answer and direct phone calls.Organize and schedule meetings for the site and staff and take meeting minutes.Write and distribute emails, correspondence memos, letters, faxes, and forms.Manage medical record requests and receipts.Assist in the preparation of regularly scheduled reports.Develop and maintain a filing system.Provide administrative support to the site management and the clinical staff.Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner.Manage office supplies, shipping and receiving for non-clinical supplies, and office organization.Sanitizing and preparing the patient lobby.Assist in Opening and Closing the clinic as needed.Managing participant stipends (office visits, eDiaries, safety calls)Scheduling transportation for patients to and from the siteManaging and communicating patient scheduling, site calendars, and office visits.Ordering/catering lunch for patients and site when applicable.Oversee inventory of gift cards, payment methods, and other items as necessaryCash/money handling for AMEX and CRIOAny other duties/ tasks assigned by the manager.KNOWLEDGE & EXPERIENCEEducation:High School Diploma or equivalent requiredExperience:1+ years experience as an administrative assistant, required1+ years in a clinical or medical office, requiredCredentials:N/AKnowledge and Skills:Proficiency with computer skills is required.Able to handle multiple tasks at a time with attention to detail.Must be reliable and have strong communication skills.Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time.