Administrative Assistant

DM Clinical Research; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

A clinical research organization in Philadelphia is seeking an Administrative Assistant to provide excellent customer care to patients in clinical trials. This role involves checking in patients, managing appointments, and supporting clinical staff. Candidates must possess a High School Diploma, demonstrate computer proficiency, and have experience in a medical office setting. Strong communication skills and attention to detail are essential. This position offers a fast-paced environment with varied administrative tasks.

Qualifications

• Experience working in a medical office preferred.

Responsibilities

• Check patients in at the front desk.
• Answer and direct phone calls.
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute emails and correspondence.
• Develop and maintain a filing system.
• Provide administrative support to site management.
• Manage office supplies.

Skills

Proficiency with computer skills

Attention to detail

Strong communication skills

Ability to handle multiple tasks

Flexibility to handle various duties

Education

High School Diploma or equivalent

Job description

Overview

The Administrative Assistant works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials.

Responsibilities

• Checking patients in at the front desk.
• Answer and direct phone calls.
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute emails, correspondence memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Provide administrative support to the site management and the clinical staff.
• Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner
• Manage office supplies
• Assist in Opening and Closing the clinic as needed
• Clincard payments (office visits, eDiaries, safety calls)
• Scheduling transportation for patients to and from site
• Preparing the patient lobby
• Any other duties/ tasks assigned by the manager

Knowledge & Experience

Education:

• High School Diploma or equivalent required

Experience:

• Previous experience working in a medical office

Credentials:

• N/A

Knowledge and Skills:

• Proficiency with computer skills required.
• Able to handle multiple tasks at a time with attention to detail.
• Must be reliable and have strong communication skills
• Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time