Administrative Assistant I

Cox Automotive; Indianapolis (IN); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive in Indianapolis is seeking a receptionist/switchboard operator to greet visitors, answer calls, route inquiries, and support daily office operations.

The role requires basic computer skills, 1–2 years of switchboard experience, and a commitment to excellent customer service; you will manage mail, calendars, and office equipment, with potential overtime.

Qualifications

• High School Diploma or equivalent preferred.
• 1–2 years of switchboard and customer service experience required.
• Strong communication and organizational skills.
• Ability to operate PBX or multi-line phone system and other office equipment.
• Basic computer skills required.
• Commitment to providing excellent customer service.
• General understanding of auction departments and processes is a plus.
• Ability to sit for prolonged periods and perform repetitive data entry.

Responsibilities

• Operate PBX or multi-line telephone system to answer incoming calls.
• Receive and route calls courteously to the right personnel.
• Take and deliver messages or transfer to voicemail.
• Greet on-site visitors and determine nature of business.
• Handle mail, publications, and update appointment calendars.
• Maintain fax machines and print/print documents when necessary.
• Provide training instruction for relief receptionist.
• Support safety initiatives and follow safety procedures.
• Perform other duties as assigned (filing, copying, etc.).
• Overtime may be required.

Skills

Switchboard experience

Customer service

Effective communication

Office equipment operation

Data entry

Safety awareness

Education

High School Diploma or equivalent

Tools

PBX system

Fax machine

Copier

Office software

Job description

Job Responsibilities

• Operate PBX or multi-line telephone system to answer incoming calls.


• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.


• Take and deliver messages to appropriate personnel or transfer calls to voicemail as necessary.


• Greet and welcome on-site visitors, customers and vendors, determine nature of business and notify appropriate personnel.


• Receive, sort, and route mail and publications. Update appointment calendars.


• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.


• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.


• Provide training instruction for relief receptionist/switchboard operator.


• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.


• Perform other duties as assigned by manager or supervisor, i.e., filing, copying, collating, record keeping, accept job applications, etc.


• May be required to work overtime as business needs dictate.

Qualifications

• High School Diploma or equivalent preferred.


• 1 - 2 years of switchboard and customer service experience required.


• Effective communication and organizational skills required.


• Must be able to operate PBX or multi-line phone system, as well as other office equipment (i.e., copier, fax machine, etc.).


• Basic computer software skills required.


• Commitment to providing excellent customer service required.


• General understanding of auction departments and processes preferred.


• Ability to sit for prolonged periods of time.


• Ability to perform repetitive data entry tasks, manual dexterity.


• Vision abilities required include close, distance and depth perception.

USD 16.59 - 24.86 per hour

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Authorization

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets