Receptionist II

Canon-Business-Process-Services-f89af7fd; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Positive work and client environment

Employee discounts

Job summary

Canon Business Process Services in Boston is seeking a professional receptionist to be the first point of contact for visitors, vendors, and job applicants. You will manage calls on a switchboard, greet guests, and support multiple departments with administrative tasks.

The role requires a high school diploma, 5 years of direct receptionist experience, and proficiency with Excel, Word, and PowerPoint. Overtime and a professional appearance are essential for success.

Qualifications

• High school diploma or equivalent required.
• 5 years direct receptionist experience.
• 3+ years in a professional office setting.
• Proficiency with office equipment.
• Ability to produce reports using Excel, Word, and PowerPoint.
• Excellent customer service and professional appearance.
• Ability to work overtime and meet deadlines.

Responsibilities

• Handle all incoming calls using a main or floor switchboard and route to appropriate party.
• Greet outside visitors in a professional manner.
• Receive and route packages; forward to appropriate party.
• Use internal paging system; arrange car service or messenger as requested.
• Assist with filing, typing, and other administrative duties.
• Support departments with mass mailings; receive and route faxes.
• Schedule conference rooms and order catering as needed.
• Learn new office technology and PBX features as introduced at the site.
• Prepare monthly production and volume reports to measure productivity and billing.

Skills

Customer service

Office equipment proficiency

Report production (Excel/Word/PowerPt)

Education

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

Job description

Overview

Act as the first point of contact for outside visitors, vendors, etc. Greets vendors, customers, job applicants and other visitors. May arrange for transportation services when needed. Operates a switchboard typically to route incoming calls and place outgoing calls; performs related duties as required.

Responsibilities

• Handle all incoming calls, using a main or floor switchboard, routes calls to appropriate party
• Greet outside visitors in a professional manner
• May sign for incoming and outgoing packages; route to appropriate party
• Use internal paging system
• Call for car service or messenger as requested by client
• May perform filing, typing and other administrative duties as requested by client
• Assist various departments with mass mailings
• May receive and route faxes
• May schedule conference room based on client requests and order catering as needed
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, other equipment, PBX boxes as introduced at the site
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

Qualifications

• High school Diploma or equivalent
• 5 years direct experience as a receptionist
• 3+ years prior experience working in a professional office environment
• Proficiency using various office equipment
• Able to use computer to produce reports (Excel, Word, and PowerPoint)
• Ability to perform routine and non-routine functions of all office equipment and systems
• Excellent customer service, professional attitude and appearance are a must; Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

• Physical activity required including bending, reaching, prolonged periods of sitting
• May lift and/or move up to 10 lbs

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!