Administrative Assistant — Growth & Customer Experience

Hylant Group, Inc.; Toledo (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

Hylant Group, Inc. is seeking an Administration Associate to support internal staff and external clients while learning the insurance industry. You will manage the switchboard, mail, and event-related tasks, ensuring smooth daily operations.

The role requires a high school diploma or GED, with college credits or equivalent experience preferred. Candidates should be detail-oriented, self-driven, and capable of adapting to changing priorities while delivering excellent customer service.

Qualifications

• Mercury qualifications: High school diploma or GED; college degree preferred or equivalent business office experience.
• Fluent in Microsoft 365 software; strong written and verbal communication.
• Detail-oriented with ability to manage multiple tasks and deadlines.
• Ability to work autonomously as a self-starter and adapt to changing priorities.
• Customer-focused mindset with strong listening and problem-solving skills.
• Team player who communicates effectively with staff and clients.

Responsibilities

• Provide high level customer service to internal employees and external clients.
• Manage a multi-line switchboard.
• Sort, process and deliver mail throughout the building.
• Coordinate catering requests, event setups, and related expenses.
• Answer general questions about administrative services.
• Support the administration team as needed.

Skills

Customer service

Communication

Team player

Self-starter

Attention to detail

Learning quickly

Adaptability

Education

High school diploma or GED

College degree or equivalent business office experience

Tools

Microsoft 365

Job description

Hylant Group, Inc. is seeking an Administration Associate to support internal staff and external clients while learning the insurance industry. You will manage the switchboard, mail, and event-related tasks, ensuring smooth daily operations.

The role requires a high school diploma or GED, with college credits or equivalent experience preferred. Candidates should be detail-oriented, self-driven, and capable of adapting to changing priorities while delivering excellent customer service.