Administration Assistant

Hylant Group, Inc.; Toledo (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

Hylant Group, Inc. is seeking an Administration Associate to support internal staff and external clients while learning the insurance industry. You will manage the switchboard, mail, and event-related tasks, ensuring smooth daily operations.

The role requires a high school diploma or GED, with college credits or equivalent experience preferred. Candidates should be detail-oriented, self-driven, and capable of adapting to changing priorities while delivering excellent customer service.

Qualifications

• Mercury qualifications: High school diploma or GED; college degree preferred or equivalent business office experience.
• Fluent in Microsoft 365 software; strong written and verbal communication.
• Detail-oriented with ability to manage multiple tasks and deadlines.
• Ability to work autonomously as a self-starter and adapt to changing priorities.
• Customer-focused mindset with strong listening and problem-solving skills.
• Team player who communicates effectively with staff and clients.

Responsibilities

• Provide high level customer service to internal employees and external clients.
• Manage a multi-line switchboard.
• Sort, process and deliver mail throughout the building.
• Coordinate catering requests, event setups, and related expenses.
• Answer general questions about administrative services.
• Support the administration team as needed.

Skills

Customer service

Communication

Team player

Self-starter

Attention to detail

Learning quickly

Adaptability

Education

High school diploma or GED

College degree or equivalent business office experience

Tools

Microsoft 365

Job description

The Opportunity:

The Administration Associate’s primary responsibilities are to gain introductory knowledge and appreciation of Hylant and the insurance industry by supporting both internal and external customers in a variety of administrative duties and through the self-study education materials provided.

In This Role You Will Execute On:

• Provide a high level of customer service to both internal employees and external clients
• Manage a multi-line switchboard
• Sort, process and deliver mail throughout the building
• Manage catering requests, event setups, and corresponding expenses
• Answer general questions regarding administrative services
• Provide support of the administration team in whatever function necessary

In This Role You Will Need:

• Achieved a high school diploma or GED equivalent.
• College degree and/or equivalent business office experience preferred
• Attention to detail, maintaining sight of important projects and details, and ability to learn and retain new information easily
• Fluent in Microsoft 365 software
• Team player with the ability to communicate effectively both verbally and in writing
• Ability to work autonomously as a self-starter, with the willingness to adapt and adjust quickly to changing priorities and deadlines.
• Customer-centered mindset, listening and responding effectively to customer questions; resolving customer problems to their satisfaction, measuring customer satisfaction and commitment to exceeding expectations.
• Competence, learning quickly and demonstrating the ability to quickly and proficiently understand and absorb new information.
• Flexibility and adaptability, adjusting quickly to multitasking and changing priorities.
• Coping effectively with complexity, urgent demands and change.
• Technical Acumen in usage of all office equipment.
• Proactively acting without being told what to do and bring new ideas to the company.
• Commitment to excellence and demonstration of commitment to quality, taking pride in your work and striving to deliver the best possible outcomes.

Why Hylant?

Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected. Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.

Why Hylant?

A Career That’s Anything But Typical At Hylant, we don’t just offer jobs—we offer careers that grow with you. For over 90 years, our family‑owned business has stood for more than insurance. We stand for people. When you join Hylant, you become part of a family that champions support, respect, flexibility, and a healthy work‑life balance. It’s no surprise we’ve been named a “Best Place to Work in Insurance” for 17 consecutive years. In 2024 alone, Hylant and our incredible team earned 24 awards, celebrating our commitment to workplace culture, community involvement, and individual achievement. We’re proud to be anything but typical in our industry.

Here’s what makes Hylant different:

• Opportunity on your terms: Whether you’re just starting out or looking to lead, we offer clear career paths, tailored development programs, and the freedom to grow in the direction that fits you best.
• Relationships that build people up: Our culture is rooted in empathy and collaboration. You’ll be surrounded by mentors, teammates, and leaders who care about your success.
• A chance to make a real impact: From serving clients with integrity to giving back to our communities, your work at Hylant will matter—locally and globally. We invest in our people through programs like the Hylant Career Academy, Leadership Catalyst, and Hylant MBA, and we celebrate the wins—big and small—along the way.

If you’re looking for a place where you can grow, belong, and make a difference, we invite you to explore what makes Hylant a destination for top talent—and a place where you gain so much more.