Administration Assistant

Hylant; Toledo (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Hylant is seeking an Administration Associate to support internal staff and external clients with a range of clerical tasks and self-study materials. You will learn the insurance industry and become a dependable resource in a busy office environment.

Key duties include managing a multi-line switchboard, mail delivery, event setup coordination, catering requests, and answering general administrative questions while maintaining high service standards and a proactive mindset.

Qualifications

• High school diploma or GED required; college degree preferred.
• Attention to detail and ability to learn quickly.
• Fluent in Microsoft 365 software.
• Strong verbal and written communication; team player.
• Able to work autonomously and adapt to changing priorities.
• Customer-centered mindset; responsive to inquiries.
• Ability to learn quickly and absorb new information.
• Flexible and able to multitask under pressure.
• Proactive and contributes new ideas to the company.
• Commitment to excellence and quality.

Responsibilities

• Provide a high level of customer service to internal employees and external clients
• Manage a multi-line switchboard
• Sort, process and deliver mail throughout the building
• Manage catering requests, event setups, and corresponding expenses
• Answer general questions regarding administrative services
• Provide support of the administration team in whatever function necessary

Skills

Customer service

Communication

Team player

Autonomy / self-starter

Adaptability

Attention to detail

Willingness to learn

Proactive

Technical acumen

Quality focus

Education

High School Diploma or GED

College degree and/or equivalent business office experience

Tools

Microsoft 365

Job description

The Opportunity:

The Administration Associate’s primary responsibilities are to gain introductory knowledge and appreciation of Hylant and the insurance industry by supporting both internal and external customers in a variety of administrative duties and through the self-study education materials provided.

In This Role You Will Execute On:

• Provide a high level of customer service to both internal employees and external clients
• Manage a multi-line switchboard
• Sort, process and deliver mail throughout the building
• Manage catering requests, event setups, and corresponding expenses
• Answer general questions regarding administrative services
• Provide support of the administration team in whatever function necessary

In This Role You Will Need:

• Achieved a high school diploma or GED equivalent. College degree and/or equivalent business office experience preferred
• Attention to detail, maintaining sight of important projects and details, and ability to learn and retain new information easily
• Fluent in Microsoft 365 software
• Team player with the ability to communicate effectively both verbally and in writing
• Ability to work autonomously as a self-starter, with the willingness to adapt and adjust quickly to changing priorities and deadlines.
• Customer-centered mindset, listening and responding effectively to customer questions; resolving customer problems to their satisfaction, measuring customer satisfaction and commitment to exceeding expectations.
• Competence, learning quickly and demonstrating the ability to quickly and proficiently understand and absorb new information.
• Flexibility and adaptability, adjusting quickly to multitasking and changing priorities. Coping effectively with complexity, urgent demands and change.
• Technical Acumen in usage of all office equipment.
• Proactively acting without being told what to do and bring new ideas to the company.
• Commitment to excellence and demonstration of commitment to quality, taking pride in your work and striving to deliver the best possible outcomes.

Why Hylant?

Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected.

Anything But Typical. Everything for You.

isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.