Customer-Focused Administrative Support Specialist

Hylant; Toledo (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Hylant is seeking an Administration Associate to support internal staff and external clients with a range of clerical tasks and self-study materials. You will learn the insurance industry and become a dependable resource in a busy office environment.

Key duties include managing a multi-line switchboard, mail delivery, event setup coordination, catering requests, and answering general administrative questions while maintaining high service standards and a proactive mindset.

Qualifications

• High school diploma or GED required; college degree preferred.
• Attention to detail and ability to learn quickly.
• Fluent in Microsoft 365 software.
• Strong verbal and written communication; team player.
• Able to work autonomously and adapt to changing priorities.
• Customer-centered mindset; responsive to inquiries.
• Ability to learn quickly and absorb new information.
• Flexible and able to multitask under pressure.
• Proactive and contributes new ideas to the company.
• Commitment to excellence and quality.

Responsibilities

• Provide a high level of customer service to internal employees and external clients
• Manage a multi-line switchboard
• Sort, process and deliver mail throughout the building
• Manage catering requests, event setups, and corresponding expenses
• Answer general questions regarding administrative services
• Provide support of the administration team in whatever function necessary

Skills

Customer service

Communication

Team player

Autonomy / self-starter

Adaptability

Attention to detail

Willingness to learn

Proactive

Technical acumen

Quality focus

Education

High School Diploma or GED

College degree and/or equivalent business office experience

Tools

Microsoft 365

Job description

Hylant is seeking an Administration Associate to support internal staff and external clients with a range of clerical tasks and self-study materials. You will learn the insurance industry and become a dependable resource in a busy office environment.

Key duties include managing a multi-line switchboard, mail delivery, event setup coordination, catering requests, and answering general administrative questions while maintaining high service standards and a proactive mindset.