Administrative Assistant — Growth & Customer Care (Daytime)

QUALITY PRO SERVICES LLC; Middlesex (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Company parties

Advancement opportunities

Job summary

QUALITY PRO SERVICES LLC is seeking an Administrative Assistant to join our growing team in New Jersey. The ideal candidate will be reliable, organized, and personable, with strong computer skills to manage incoming calls, schedule service appointments, respond to leads, and help keep daily operations running smoothly.

The right candidate is detail-oriented, tech-savvy, proactive, and comfortable managing multiple tasks while following up with customers in a fast-paced environment.

Qualifications

• Strong computer skills and comfort learning new software.
• Knowledge of Google Docs and other Google Workspace tools.
• Strong organizational, time management, and multitasking skills.
• Experience with project management, task tracking, or coordinating workflows.
• Excellent phone etiquette and customer service skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Reliable, proactive, and detail-oriented.
• Housecall Pro experience is a plus, but not required.
• Previous administrative, office management, scheduling, or customer service experience preferred.

Responsibilities

• Answer incoming phone calls and provide excellent customer service.
• Schedule service calls and appointments in our CRM, Housecall Pro.
• Respond promptly to new leads across multiple marketing platforms.
• Follow up with prospective customers to help convert leads into booked jobs.
• Perform general administrative duties, data entry, and customer record management.
• Use Google Docs and other computer-based tools to organize information and maintain documents.
• Assist with project management, task tracking, scheduling, and coordinating daily activities.
• Keep schedules, customer communications, and job information organized.
• Manage and respond to company emails in a timely manner

Skills

Strong computer skills

Customer service

Phone etiquette

Written communication

Verbal communication

Multitasking

Prioritization

Detail-oriented

Proactive

Administrative experience

Tools

Google Docs

Housecall Pro

Google Workspace

Job description

QUALITY PRO SERVICES LLC is seeking an Administrative Assistant to join our growing team in New Jersey. The ideal candidate will be reliable, organized, and personable, with strong computer skills to manage incoming calls, schedule service appointments, respond to leads, and help keep daily operations running smoothly.

The right candidate is detail-oriented, tech-savvy, proactive, and comfortable managing multiple tasks while following up with customers in a fast-paced environment.