Customer Service & Admin Associate — Growth & Impact

QualiTech; Chicago (IL); On-site; USD 23,419 - 30,307; Full time

Job summary

Quali Tech, LLC is seeking a highly organized, entry-level friendly Customer Service and Administrative Associate to support daily customer service tasks and administrative operations in a fast-paced environment. The role offers exposure to multiple departments and potential involvement with upcoming rebrand marketing initiatives.

Hours are 10am to 6pm. The candidate should have a high school diploma and at least 2 years of customer service experience, with manufacturing experience being highly

Qualifications

• Effective verbal and written communication skills required.
• Highly organized, accurate and detail oriented.
• Sales/marketing, presentation skills.
• Ability to work in a team-based environment.
• Good planning and execution skills.
• Must be a person of high integrity, commitment, and possess a strong work ethic.
• Energetic problem solver.
• Capable of analyzing difficult situations and affecting an appropriate course of action.
• Computer software skills applicable to position (i.e. Microsoft Office, internet, etc.)
• Ability to think conceptually and creatively.
• Must be able to work independently with some supervision.

Responsibilities

• Serve as the primary backup to the Customer Service Manager, assisting with day-to-day tasks and covering responsibilities during absences or peak periods.
• Support order entry and processing in the ERP system, ensuring timely shipment and accurate documentation.
• Assist with invoicing, including submission to customers via email, mail, or customer systems, and process credit/debit memos as required.
• Respond to customer inquiries, documentation requests, and order updates; communicate needs, issues, or concerns to the sales team and management to ensure prompt resolution and satisfaction.
• Assist in coordinating customer freight deliveries and logistics within the company’s freight management system.
• Collaborate across departments to resolve order delays, production issues, or shipment concerns, ensuring a seamless customer experience.
• Assist in social media management, public relations outreach support and general marketing support.
• Provide day-to-day administrative support for office operations, including facilities coordination, janitorial follow-up, entrance updates, and holiday notices.
• Manage office supply, breakroom, and general inventory needs; coordinate ordering and vendor support to ensure consistent availability.
• Maintain calendars, directories, and organizational charts.
• Support front desk and office communications, including voicemail management, digital displays, email distribution lists, and general office messaging.
• Coordinate seasonal office activities, including holiday décor setup and tear-down, services awards, and employee recognition (cards, and acknowledgments) in collaboration with department leadership.
• Provide general administrative and operational support, including assistance on equipment issues.

Skills

Verbal & written communication

Organized & detail-oriented

Sales/marketing presentations

Teamwork

Planning & execution

Integrity & work ethic

Problem solving

Microsoft Office

Creative thinking

Independent work

Education

High School diploma or higher

Job description

Quali Tech, LLC is seeking a highly organized, entry-level friendly Customer Service and Administrative Associate to support daily customer service tasks and administrative operations in a fast-paced environment. The role offers exposure to multiple departments and potential involvement with upcoming rebrand marketing initiatives.

Hours are 10am to 6pm. The candidate should have a high school diploma and at least 2 years of customer service experience, with manufacturing experience being highly