Administrative Assistant — Front Desk & Scheduling (Phoenix)

SunSoft Online; Phoenix (AZ); On-site; USD 21,000 - 22,000; Full time

Job summary

SunSoft Online is hiring an Administrative Assistant for an Arizona state agency's disability services division in Phoenix. The role includes switchboard, front-desk duties, and handling inquiries for claimants, attorneys, and doctors. Starting mid-September with an onsite schedule and potential hybrid after training.

The position offers $15-16/hr W2, five openings, and a contract through late December. Prior experience in customer service and scheduling is required or preferred.

Qualifications

• Customer service experience required.
• Scheduling or front-desk experience preferred.
• Experience with switchboard, receptionist duties, or records is a plus.

Responsibilities

• Switchboard and front-desk duties: answer, direct, transfer calls; visitor check-in and messages.
• Schedule consultative examinations and follow-up calls; locate doctors and assemble exam packets.
• Respond to inquiries from claimants, attorneys, doctors, and hospitals on claim status.
• Provide transportation assistance information (bus passes) as needed.
• Track daily assignments in a tracking system and support case development with analysis.

Skills

Scheduling

Front desk

Customer service

Job description

SunSoft Online is hiring an Administrative Assistant for an Arizona state agency's disability services division in Phoenix. The role includes switchboard, front-desk duties, and handling inquiries for claimants, attorneys, and doctors. Starting mid-September with an onsite schedule and potential hybrid after training.

The position offers $15-16/hr W2, five openings, and a contract through late December. Prior experience in customer service and scheduling is required or preferred.