Arizona State Admin: Front Desk, Scheduling & Case Support

SunSoft Online; Tucson (AZ); On-site; USD 21,000 - 22,000; Full time

Job summary

SunSoft Online is hiring Administrative Assistants for an Arizona state agency's disability services division, five positions, closing Tuesday, August 18.

The work includes switchboard and front-desk duties, scheduling examinations for claimants, and handling inquiries from claimants, attorneys, doctors, and hospitals. Onsite in Phoenix with potential to go hybrid after training; contract through late December; intensive background check required.

Qualifications

• Customer service experience required.
• Scheduling or front-desk experience required.

Responsibilities

• Switchboard and front-desk duties, answering, directing, and transferring calls, visitor check-in, messages, records.
• Scheduling consultative examinations for claimants including follow-up calls.
• Locating doctors near claimants, assembling and mailing exam packets, faxing paperwork.
• Responding to inquiries from claimants, attorneys, doctors, and hospitals on claim status.
• Mailing transportation assistance such as bus passes.
• Tracking daily assignments in a tracking system.
• Case development activities requiring analysis and judgment.

Skills

Customer service

Scheduling/front-desk experience

Job description

SunSoft Online is hiring Administrative Assistants for an Arizona state agency's disability services division, five positions, closing Tuesday, August 18.

The work includes switchboard and front-desk duties, scheduling examinations for claimants, and handling inquiries from claimants, attorneys, doctors, and hospitals. Onsite in Phoenix with potential to go hybrid after training; contract through late December; intensive background check required.