Administrative Assistant / Front Desk

SPS Consulting, LLC; Rockville (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

SPS Consulting, LLC is looking for a Front Desk Receptionist in Rockville, Maryland. This position involves being the first point of contact for clients and visitors, ensuring exceptional customer support and administrative assistance. Ideal candidates should be organized, possess strong communication skills, and be proficient in office software. Responsibilities include managing phone systems, scheduling, and maintaining office records. A background in a similar role is preferred. Fluency in English and Spanish is a plus.

Qualifications

• Previous experience in a receptionist or administrative role is preferred.
• Strong typing skills with attention to detail for data entry tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Provide excellent customer support by addressing client questions.
• Manage calendars, scheduling appointments, and coordinating meetings.

Skills

Communication skills

Customer service

Multitasking

Proficiency in office software

Data entry accuracy

Tools

Microsoft Office Suite

Job description

Overview

Job Overview We are seeking a friendly and organized Front Desk Receptionist to join our team. In this role, you will be the first point of contact for our clients and visitors, providing exceptional customer support and administrative assistance. The ideal candidate will possess strong communication skills, proficiency in office software, and the ability to manage multiple tasks efficiently.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Answer phone calls and manage phone systems, directing inquiries to the appropriate departments.
• Provide excellent customer support by addressing client questions and concerns promptly.
• Perform data entry tasks accurately and efficiently.
• Manage calendars, scheduling appointments, and coordinating meetings.
• Maintain organized office files and records.
• Answer telephone and direct calls.
• Assist/greet visitors, staff, and clients.
• Provide full service administrative support duties that include check-in and check-out of program clients in the NextGen EPM system.
• Assist with general administrative tasks to ensure smooth office operations.
• Communicate effectively in both English and Spanish is a plus.

Qualifications

• Previous experience in a receptionist or administrative role is preferred.
• Proficient in using computer systems and office software (e.g., Microsoft Office Suite).
• Strong typing skills with attention to detail for data entry tasks.
• Familiarity with calendar management tools.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A positive attitude with a commitment to providing outstanding customer service.