Administrative Assistant — Flexible, Private & International

Freeman Hospital; Carthage (MO); On-site; USD 28,000 - 33,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking an Administrative Assistant to join the Private & International Healthcare Services team. You will provide administrative and 'virtual' reception support to ensure patients, consultants, insurers and other customers receive a professional and welcoming service.

The role involves day-to-day administration, data entry, handling inquiries by phone and email, managing the shared inbox, and supporting the patient journey within a busy NHS service.

Qualifications

• NVQ Level 2 qualification or a minimum of 4 GCSEs including English.
• Customer care experience or customer service training.
• Administrative experience and ability to meet deadlines.
• Working knowledge of Microsoft Office (Excel, Word, Outlook).
• Understanding of confidentiality and professionalism.

Responsibilities

• Provide high standard of administration and reception duties.
• Input data into the service's information systems.
• Create, scan, file and post patients' documentation.
• Manage the service's dedicated email inbox and respond to queries.
• Answer telephone calls and deliver first-class customer service.
• Support end-to-end patient administration and the journey.

Skills

Data input

MS Office

Customer service

Organisational skills

Communication skills

Teamwork

Education

NVQ Level 2 or GCSEs

GCSE English

Job description

Newcastle Hospitals NHS Foundation Trust is seeking an Administrative Assistant to join the Private & International Healthcare Services team. You will provide administrative and 'virtual' reception support to ensure patients, consultants, insurers and other customers receive a professional and welcoming service.

The role involves day-to-day administration, data entry, handling inquiries by phone and email, managing the shared inbox, and supporting the patient journey within a busy NHS service.