Admin Assistant

Freeman Hospital

Carthage (MO)

On-site

USD 28,000 - 33,000

Full time

2 days ago

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Job summary

Newcastle Hospitals NHS Foundation Trust is seeking an Administrative Assistant to join the Private & International Healthcare Services team. You will provide administrative and 'virtual' reception support to ensure patients, consultants, insurers and other customers receive a professional and welcoming service.

The role involves day-to-day administration, data entry, handling inquiries by phone and email, managing the shared inbox, and supporting the patient journey within a busy NHS service.

Qualifications

NVQ Level 2 qualification or a minimum of 4 GCSEs including English.
Customer care experience or customer service training.
Administrative experience and ability to meet deadlines.
Working knowledge of Microsoft Office (Excel, Word, Outlook).
Understanding of confidentiality and professionalism.

Responsibilities

Provide high standard of administration and reception duties.
Input data into the service's information systems.
Create, scan, file and post patients' documentation.
Manage the service's dedicated email inbox and respond to queries.
Answer telephone calls and deliver first-class customer service.
Support end-to-end patient administration and the journey.

Skills

Data input

MS Office

Customer service

Organisational skills

Communication skills

Teamwork

Education

NVQ Level 2 or GCSEs

GCSE English

Job description

Has accurate data input skills/experience.
Urgent treatment centres

Employer heading

Admin Assistant

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

Are you friendly, organised and passionate about providing excellent customer service? Would you like to be part of a team that helps patients access healthcare services at Newcastle Hospitals?

We have an exciting opportunity for an enthusiastic Administrative Assistant to join our Private & International Healthcare Services Team.

This role offers the chance to be part of a busy and growing service that supports private and international patients throughout their healthcare journey. Working alongside experienced colleagues, you will provide administrative and 'virtual' reception support to help ensure patients, consultants, insurers and other customers receive a professional and welcoming service.

As a key member of the team, you will help with day-to-day administration, respond to enquiries and support the smooth running of the service. This is an excellent opportunity for someone looking to develop their administrative skills within a supportive team environment.

Why Join Us?

Be part of a welcoming and supportive team.
Gain valuable experience within a unique and growing healthcare service.
Develop your administrative and customer service skills.
Play an important role in supporting patients and colleagues.
Contribute to delivering an excellent experience for patients accessing Newcastle Hospitals' Private & International Healthcare Services.

Main duties of the job

Your Responsibilities Will Include

Managing and triaging the team's shared email inbox.
Responding to enquiries received by telephone and email.
Providing 'virtual' reception and administrative support to the service.
Supporting patient administration activities, including data entry and document management.
Assisting with the patient journey and helping to provide a positive patient experience.
Supporting the team with a range of administrative tasks as required.

We Are Looking For Someone Who

Is friendly, professional and approachable.
Takes pride in delivering excellent customer service.
Has good organisational skills and attention to detail.
Has a good working knowledge of Microsoft Office applications (Excel, Word and Outlook).
Has accurate data input skills/experience.
Can communicate effectively with a range of people.
Is able to work as part of a team and follow established processes.
Can manage their workload in a busy environment.
Understands the importance of confidentiality and professionalism.
Has a positive attitude and willingness to learn new skills.

If you are motivated, customer-focused and enjoy helping others, we'd love to hear from you.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

Provide a high standard of administration and reception duties to support the effective and efficient delivery of the service.
Input data into the service’s information systems as required.
Provide support in the creation, scanning, filing and posting of patients’ documentation, as required.
Manage the service’s dedicated email inbox responding to queries, where required, and escalating in line with protocols.
Answer telephone calls and provide initial customer service in line with protocols.
Support end to end customer service in line with protocols.
Work effectively as a member of the team contributing to the departmental objectives
To abide by Trust policies and procedures

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person specification

Qualifications & Education

Essential criteria

NVQ Level 2 qualification or a minimum of 4 GCSEs including in English Language at grade 4 / C or above or equivalent qualification

Desirable criteria

Customer care experience or customer service training or certification

Knowledge & Experience

Essential criteria

Administrative experience
Experience of working to and meeting deadlines
Working knowledge of Microsoft Office applications (Excel, Word, Outlook)
Data entry skills/experience

Desirable criteria

Knowledge of NHS clinical administration systems (e.g. Patient Administration System)
NHS administrative experience
Understanding of charging non-NHS patients for their care and treatment

Skills & Abilities

Essential criteria

Excellent communication and interpersonal skills
Ability to work effectively as part of a team
Able to work with minimum supervision and use own initiative

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download