Administration Manager

Freeman Hospital; Carthage (MO); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Newcastle Hospitals NHS Foundation Trust invites applications for an Administrative Manager within the Cardiothoracic Clinical Board, based at Freeman Hospital. You will coordinate administrative services across multiple locations, supporting HR/OD discussions and patient experience initiatives to maintain high-quality care.

The role requires hands-on leadership of clerical teams, ensuring coverage for leave, monitoring sickness, and delivering timely appraisals, while developing efficient

Qualifications

• Degree in Leadership/Business Management or Diploma in Leadership/Business Management with experience to degree level or equivalent level experience
• English Language GCSE grade 4 or above
• Experience with secretarial procedures and administrative procedures

Responsabilités

• Oversee the administrative team within the Cardiothoracic Clinical Board across multiple locations
• Ensure coordinated, high-quality administrative service supporting patient care
• Arrange cover for annual leave and sickness; monitor sickness absence; conduct yearly appraisals
• Develop, introduce and maintain systems to guarantee efficient service supporting activity and performance targets

Connaissances

Leadership

People management

Communication

HR knowledge

Formation

Leadership/Business Management degree

English GCSE

Outils

PAS system

Description du poste

Qualifications & Education Essential criteria

Employer heading Administration Manager Band 5 Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview Cardiothoracic at Newcastle is the only unit in the UK that provides specialist treatment for all types of heart and respiratory related conditions in adults and children, including (congenital) heart and lung surgery, transplantation and mechanical circulatory support all under one roof. We have acute care services based at both the Royal Victoria Infirmary and Freeman Hospital as well as community services for cardiac rehabilitation and heart failure. We are now looking for a professional and dynamic individual to join the cardiothoracic clinical board as an Administrative Manager. Whilst being based at the Freeman Hospital you will support a diverse range of complex clinical specialties and ensure administrative functions within areas work effectively to support high-quality patient care. The role will oversee various administrative roles within the clinical board, which are spread across several locations and therefore require strong communication skills and cross-site working. You will be part of a team who is responsible for a large number of staff and often involved in HR or OD related discussions. This may include support patient experience queries and complaints as well as undertaking investigations into administrative incidents. Main duties of the job The Administration Manager role will be responsible for ensuring the organisation and delivery of a coordinated and responsive Cardiothoracic Service in a manner consistent with Trust and local policies, procedures and protocols. To work unsupervised and act independently to manage own workload referring to the Operational Service Manager when/where necessary. You will oversee the administrative team within the Cardiothoracic Clinical Board ensuring that a comprehensive, high quality and efficient service is provided to various multi-disciplinary teams ensuring that the organisational needs of the patient services and operational issues are met. The role includes direct supervision of the clerical teams, be the point of contact, including arranging cover for annual leave and sickness, monitoring of sickness absence and undertaking yearly appraisal for the administration team. The post holder will develop, introduce and maintain systems and processes to guarantee an efficient and effective service that supports the delivery of activity and performance targets.

Working for our organisation As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities Please refer to the attached job description and personal specification. Operational delivery is currently a key priority for the clinical board. This role will be responsible for improving performance against the NHS constitutional standards and supporting service improvement initiatives, which aim to streamline patient pathways and improve patience experience.

Person specification

Qualifications & Education Essential criteria

• Degree in Leadership/business management or Diploma in Leadership/Business Management with experience to degree level or equivalent level experience
• English Language GCSE grade 4 or above

Knowledge & Experience Essential criteria

• Experience with secretarial procedures
• Experience with administrative procedures

Desirable criteria

• Previous management experience including: - o Business o Personnel
• Knowledge of HR policy and procedure

Skills & Abilities Essential criteria

• Have knowledge of the Patient Administrative System (PAS)
• People and OD management
• Strong communication skills

Desirable criteria

• Experience of working with a devolved budget
• Evidence of providing a supportive framework for clerical and secretarial staff to enable maximum effectiveness and efficiency

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay. Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Admin Manager Job Description (PDF, 200.4KB)
• Admin Manager Person Specification (PDF, 168.6KB)
• Newcastle Staff Benefits (PDF, 274.4KB)
• Behaviour and Civility Charter (PDF, 93.8KB)

Further details / informal visits contact Name Chris Cuffe Job title Operational Service Manager Email address [e-mail] Telephone number 01912139190