Administrative Assistant, Financial Aid

Three Rivers College; Poplar Bluff (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Sick leave

Vacation leave

Missouri Public School & Education Ret

Job summary

Three Rivers College in Poplar Bluff, MO is seeking an Administrative Assistant in the Department of Financial Aid to serve as the first point of contact for students and visitors. You will handle front desk duties, answer phones and manage emails while maintaining confidentiality.

The role requires at least two years of administrative experience, proficiency with Microsoft Office, and the ability to handle confidential student records under FERPA.

Qualifications

• Minimum of two years of administrative support experience.
• Ability to handle confidential student records with discretion.
• Proficiency with Microsoft Office Suite applications.
• Excellent communication and organizational skills.

Responsibilities

• Receives students and visitors, answers telephone, maintains email accounts, and keeps front-line area orderly.
• Distributes incoming mail and ensures confidentiality of records per FERPA.
• Assists with processing financial aid documents and FAFSA-related paperwork.
• Contacts students to resolve balances and responds to inquiries in a timely manner.
• Trains and supervises student workers and manages time sheets.
• Maintains regular and punctual attendance.

Skills

Administrative support

Confidentiality

Student communication

Front desk

Tools

Microsoft Office

Job description

Location: Poplar Bluff, MO

Job Id:284

# of Openings:1

The Department of Financial Aid is seeking an Administrative Assistant to serve as the first point of contact for the Department. In this role, the assistant will work to provide a high degree of discretion and confidentiality to guide the students with the financial aid process. Additional duties include but not limited to:

• Receives students and visitors, answers telephone, maintains multiple financial aid email accounts, and overall cleanliness of front-line area.
• Receives and appropriately distributes incoming mail.
• Ensures confidentiality of all student records in accordance with FERPA regulations.
• Adheres to and keeps current on federal, state, and institutional policies and regulations.
• Scans and maintains orderly files of a wide variety of documentation in both paper and electronic forms, including all student records. Ensures all required documents are present.
• Assists in contacting students to resolve their remaining balances.
• Reviews and resolves issue queues (loans, appeals, etc.) regularly.
• Assists with setup of communication management documents and processing all email correspondence.
• Assists students regarding their suspension status and procedures on how to submit information in a timely manner.
• Assists with suspension status updates in the system and sends student determination emails after Committee meets.
• Works with External Locations to ensure a smooth process in collecting necessary financial aid forms.
• Contact students to ensure files are complete for accurate payment of student financial aid.
• Assists students in completion of paperwork, FAFSA, FSA-ID, student loan information, etc.
• Trains and supervises student workers as well as maintains work schedule and approves time sheets for student workers.
• Maintain regular and punctual attendance.

Requirements:

• Minimum of two years of experience in an administrative support role or the equivalent required.
• Must be eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid).
• Technology proficiency using various software applications, including Microsoft Office Suite Applications.
• Ability to handle frequent interruptions, balance multiple tasks, meet deadlines, and maintain confidentiality.

Salary range is $15.39 per hour. Excellent fringe benefit package including, but not limited to health, dental, vision, and life insurance; sick and vacation leave; and the Missouri Public School & Education Employee Retirement System. Generous leave plan provided.

We do background and reference checks; E-Verify participant.

Three Rivers College is committed to providing equal opportunity in all areas of education, recruiting, hiring, retention, promotion, and contracted service. The College further commits itself to the policy that there shall be no unlawful discrimination against any person because of race, color, gender, sexual orientation, religion, age, disability, or national origin. Three Rivers College is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities through Missouri Relay Services at 711.

Main Campus
2080 Three Rivers Blvd., Poplar Bluff, MO 63901
Office Hours: Monday – Friday 8 a.m. to 5 p.m.
Summer Office Hours (June and July): Monday – Thursday,
7 a.m. to 6 p.m.

Three Rivers College is an equal opportunity institution that commits itself to the policy that there will be no unlawful discrimination against any person because of race, color, gender, sexual orientation, religion, age, disability, or national origin. Three Rivers College is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities through Missouri Relay Services at 711.