Administrative Assistant, Donor Family Aftercare

Versiti Blood Center of Wisconsin; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

PTO and holidays

Job summary

Versiti Blood Center of Wisconsin is seeking an organized Administrative Assistant to support the Organ and Tissue Donation Aftercare Program. You will manage multiple priorities, coordinate communications with donor families and healthcare partners, and ensure administrative processes are performed accurately and compassionately.

This role requires proficiency with Microsoft Office, experience with databases, and the ability to handle confidential information with discretion.

Qualifications

• High School Diploma or equivalent required.
• 2+ years post high school experience in an office, healthcare, or professional services environment.
• Experience maintaining and working within multiple databases and systems.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and Zoom.
• Exceptional organizational skills and ability to manage competing priorities.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to exercise sound judgment, problem-solve independently, and maintain confidentiality.

Responsibilities

• Arranges conference call meetings and other meetings as requested.
• Prepares agendas, records and distributes minutes, and ensures action items are addressed within required timeframe.
• Provides bookkeeping services, tracking dues receipts, and sending notices as needed.
• Proactively manages calendars and appointments, supporting the medical staff’s schedule while maintaining confidentiality.
• Supports physicians with preparing publications and line-of-business documentation.
• Participates in team cross-coverage for other administrative assistants.
• Arranges meetings with internal and external participants.
• Coordinates travel arrangements and prepares itineraries including travel reimbursement forms.
• Prepares and follows up on paperwork as required.
• Handles phone calls and screens them as appropriate.
• Orders office supplies through vendors in Oracle.
• Opens and sorts mail and handles selected correspondence.
• Compiles data and assists in preparing reports and spreadsheets.

Skills

MS Office proficiency

Database management

Communication skills

Organizational skills

Customer service

Discretion/confidentiality

Grief support sensitivity

Education

High School Diploma or equivalent

2-3 years post-high school experience/training

Tools

EPIC experience

Job description

Versiti Blood Center of Wisconsin is seeking an organized Administrative Assistant to support the Organ and Tissue Donation Aftercare Program. You will manage multiple priorities, coordinate communications with donor families and healthcare partners, and ensure administrative processes are performed accurately and compassionately.

This role requires proficiency with Microsoft Office, experience with databases, and the ability to handle confidential information with discretion.