Admin Assistant - Scheduling

Access Systems, Inc.; United States; On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Full Benefits Package

Matching 401(k) Retirement Savings Plan

Continuous Training Opportunities

Company Events and Incentive Trips

Onsite gym and employee lounge

Job summary

A dynamic technology company is actively hiring a Scheduling Administrative Assistant to ensure smooth IT hardware installations by designing schedules and dispatching jobs. This full-time role requires strong customer service skills and the ability to adapt to changes. You will collaborate with clients and internal teams to provide an optimal experience. Enjoy a full benefits package and a modern campus environment in Waukee.

Qualifications

• 2-3 years of customer service, administrative, or logistics experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Demonstrate organization and attention to detail while also being adaptable to schedule changes.
• Ability to think on feet when working with customers.

Responsibilities

• Communicate and coordinate with clients to schedule IT hardware installations and address onsite requests for IT related repairs.
• Collaborate with internal teams to prioritize upcoming installations and onsite requests.
• Provide next level customer service by requesting and responding to feedback.
• Facilitate new client onboarding, providing a single point of contact for end users.

Skills

Customer service

Communication skills

Organization

Attention to detail

Adaptability

Job description

2 days ago Be among the first 25 applicants

Job Type: Full-Time

Job Location: Onsite – Waukee Office

Hours: Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast-growing company, is actively hiring a Scheduling Administrative Assistant to join our expanding administrative team. You will ensure smooth IT hardware installations by helping design the schedule for our clients, dispatching jobs, and rearranging puzzle pieces for maximum efficiency—compensation up to $22/hour.

What You’ll Be Doing

• Communicate and coordinate with clients to schedule IT hardware installations and address onsite requests for IT related repairs.
• Collaborate with internal teams to prioritize upcoming installations and onsite requests, ensuring optimal technician availability.
• Provide next level customer service by requesting and responding to feedback, ensuring coordination across teams for optimal customer experience.
• Facilitate new client onboarding, providing a single point of contact for end users, while ensuring projects are updated and completed timely internally.

What We're Looking For

• 2-3 years of customer service, administrative, or logistics experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Demonstrate organization and attention to detail while also being adaptable to schedule changes.
• Ability to “think on feet” when working with customers.

Join Our Team and Enjoy

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more.

Seniority level: Not Applicable

Employment type: Full-time

Industries: Technology, Information and Internet