Administrative Assistant: Customer Quotations & Support

Element Materials Technology; East Windsor Hill (CT); On-site; USD 28,000 - 30,000; Full time

Job summary

Element is seeking an Administrative Assistant to act as the liaison between customers and the estimation team, ensuring premium quoting and customer service. You will handle product and service inquiries, meet customer needs, and build relationships through daily communication with clients.

The position involves data entry into ERP/CRM systems, basic blueprint reading (training provided), and opportunities to upsell products while supporting the estimators and management team.

Qualifications

• 3 years in a customer service role preferred.
• Excellent organizational and time-management abilities.
• Able to analyze customer needs and respond promptly.
• Able to work in an open office with ample distractions.
• Fluent reading, writing and speaking English.

Responsibilities

• Correspond with customers by email and phone for quotes.
• Basic blueprint reading; training provided.
• Assemble documentation for estimators.
• Upsell products when appropriate.
• Enter data into ERP and CRM systems.
• Escalate customer service issues to the appropriate department.
• Provide feedback to management for strategy adjustments.
• Perform administrative duties as assigned.

Skills

Customer service

Organizational skills

Time management

Problem solving

Team collaboration

English fluency

Independence

Interpersonal skills

Tools

ERP systems

CRM systems

Job description

Element is seeking an Administrative Assistant to act as the liaison between customers and the estimation team, ensuring premium quoting and customer service. You will handle product and service inquiries, meet customer needs, and build relationships through daily communication with clients.

The position involves data entry into ERP/CRM systems, basic blueprint reading (training provided), and opportunities to upsell products while supporting the estimators and management team.