Estimates & Customer Service Coordinator

Element Materials Technology; Windsor, Northern (CT, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Element Materials Technology is seeking an Administrative Assistant in Windsor, CT to act as the liaison between customers and the estimation team, ensuring premium quoting and service. You will handle inquiries, gather documentation, and support the team to keep customers informed and satisfied.

The role requires strong organizational skills, 3+ years in customer service, and fluency in English. Salary is hourly, with DOE, and involves data entry, communication, and collaboration across

Qualifications

• 3+ years in a customer service role preferred.
• Must have strong organizational and time-management skills.
• Must read, write and speak English fluently.

Responsibilities

• Correspond with customers via email and phone regarding quotes.
• Assist estimators by assembling documentation.
• Upsell products when appropriate and enter data into ERP/CRM systems.
• Escalate customer service issues to the appropriate department or manager.
• Provide feedback to management to help adjust business strategies.

Skills

Customer service

Organizational skills

Time management

Communication skills

English fluency

Tools

ERP systems

CRM systems

Job description

Element Materials Technology is seeking an Administrative Assistant in Windsor, CT to act as the liaison between customers and the estimation team, ensuring premium quoting and service. You will handle inquiries, gather documentation, and support the team to keep customers informed and satisfied.

The role requires strong organizational skills, 3+ years in customer service, and fluency in English. Salary is hourly, with DOE, and involves data entry, communication, and collaboration across