Administrative Assistant: Customer Care & Operations Specialist

PuroClean of Morristown/Parsippany; Livingston (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Online Mobile Courses

Paid Training for Career Advancement

Opportunity to Help People in Times of

Aggressive Competitive Wages

Job summary

PuroClean of Morristown/Parsippany is seeking an Administrative Assistant to perform office administrative tasks related to customer calls, job management and tracking, scheduling, and customer satisfaction activities. The role includes basic accounting duties such as accounts receivable/payable, payroll, and banking, plus general office duties and reporting.

The successful candidate will work with Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office

Qualifications

• Ability to communicate clearly and effectively with a genuine interest in people
• Aptitude with handling customers, showing patience, empathy, and clarity of message
• Strong organizational skills with attention to detail
• Respect for safety and brand guidelines; professional appearance
• Talent in building relationships with teammates, clients, and customers for win-win outcomes

Responsibilities

• Address and manage customer needs and concerns, notify management and ownership as needed
• Answer calls, provide customer service and document messages
• Prepare and maintain job documentation to brand standards
• Manage compliance documentation, business resumes and national account programs
• Maintain inventory of office supplies, cleaning products and all office materials
• Provide IT support, facilitate weekly computer backups, software upgrades and organization
• Support marketing efforts and grow personally and professionally in the business

Job description

PuroClean of Morristown/Parsippany is seeking an Administrative Assistant to perform office administrative tasks related to customer calls, job management and tracking, scheduling, and customer satisfaction activities. The role includes basic accounting duties such as accounts receivable/payable, payroll, and banking, plus general office duties and reporting.

The successful candidate will work with Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office