Office Administrator/File Coordinator

PuroClean; Southlake (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Free food & snacks

Tuition assistance

Referral program

Tuition reimbursement

Job summary

PuroClean is looking for a skilled Office Manager in Southlake, Texas, who will oversee daily administrative operations and ensure customer satisfaction. You will manage documentation, handle incoming calls, and resolve client issues effectively.

The ideal candidate has experience in property restoration, is proficient in estimating software like Xactimate, and possesses excellent organizational skills. Join PuroClean’s mission in helping families and businesses recover from property damage.

Qualifications

• Proficient using estimating platforms like Xactimate and Symbility.
• Experience in administrative roles, preferably in property restoration or construction.
• IICRC certifications in relevant standards.

Responsibilities

• Manage customer satisfaction and office operations.
• Handle incoming calls and administrative tasks.
• Develop and implement office plans to improve productivity.

Skills

Xactimate & Symbility/Mobile Claims

XactAnalysis

Claims Connect

MICA

Dash software platforms

IICRC certified in ASD, WRT and AMRT

MS Office proficiency

Organizational skills

Leadership skills

Job description

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage.

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Free food & snacks
• Tuition assistance
• Referral program
• Tuition reimbursement

Job Position Description

Manage the office team to perform and assist with the organization and running of the daily administrative operations of the company.

Manage all aspects of accounting and reporting, implement and adhere to accounting guidelines and reporting requirements, and ensure all job files are properly audited and contain all required documentation.

Handle incoming calls, route to the appropriate department, handle incoming leads, assist in routing technicians, and perform general clerical duties and light cleaning.

Develop and implement an annual office administration plan and budget to improve productivity, serve as the in‑house expert on utilizing QuickBooks, Microsoft Excel, and Microsoft Office.

Manage and improve customer satisfaction, including the resolution of customer complaints, and ensure efficient operation and appropriate support of all business functions.

All reporting is accurate and timely, and customer files contain proper documentation; the office team is competent and effective in all administrative tasks and all customer complaints are resolved quickly to the satisfaction of the customer.

Responsibilities

• Managing customer and client satisfaction and representing and improving brand operations
• Sort and distribute communications in a timely manner
• Perform receptionist duties
• Proactively resolve customer issues, concerns, and complaints
• Manage documentation related to jobs, compliance, scheduling, and delegation of responsibilities
• Maintain employee documentation, new‑hire orientations, invoices, petty cash, and office administration duties
• Continue professional development of PuroClean specific skills and expertise: office procedures and processes
• Safety and risk management, following and maintaining guidelines for all field staff and office personnel
• Schedule and plan meetings and appointments
• Track inventory of supplies and equipment
• Maintain trusting relationships with suppliers, customers, and colleagues
• Handle collections on outstanding invoices

Qualifications / Skills

• Proficient using Xactimate & Symbility/Mobile Claims estimating platforms
• Experienced in XactAnalysis, Claims Connect, MICA, Dash software platforms
• Experience with program work from all major insurance carriers
• Understanding of safety guidelines and ability to manage them on site and while traveling
• IICRC certified in ASD, WRT and AMRT
• Proven experience as a back‑office assistant, office assistant or another relevant administrative role in property restoration or construction
• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Clear communication with entire staff and ability to manage relationships
• Approach to record keeping, accessing information, and communicating the message
• Awareness and respect for safety, careful and cautious with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges
• Proficient in MS Office, Dash, MICA/Mitigate, Xactimate and DocuSketch

Legal Notice

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.