Administrative Assistant

PuroSystems LLC; Livingston, Northern (NJ, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Online Mobile Courses

Paid Training for Career Advancement

Opportunity to Help People in Times of

Aggressive Competitive Wages

Job summary

PuroClean is seeking an Administrative Assistant to support office operations, handling customer calls, job management and documentation with accuracy and timeliness. The role includes basic accounting tasks such as accounts receivable/payable and payroll, while maintaining brand standards in all administrative work.

Collaborating with the Office Manager/Owner, Marketing Reps/Estimators, and customers, you will ensure high levels of customer satisfaction and timely reporting.

Qualifications

• Strong communication and people skills with a genuine interest in helping others.
• Able to handle inquiries with patience, empathy and clarity of message.
• Excellent organization, record keeping and attention to detail.

Responsibilities

• Address and manage customer needs and concerns, escalate as needed.
• Answer calls, provide customer service and document messages.
• Prepare and maintain job documentation to brand standards.
• Manage compliance documentation, business resumes and national account programs.
• Maintain inventory of office supplies and related materials.
• Provide IT support, backups, software upgrades and organization.
• Support marketing efforts and continue personal and professional growth.

Skills

Customer service

Communication

Organization

Attention to detail

Professionalism

Relationship building

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary

Administrative Assistant

Perks:

• Online Mobile Courses
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Address and manage customer needs and concerns, notify management and ownership as needed
• Answering calls, providing customer service and documenting messages
• Preparing and maintaining job documentation to brand standards
• Management of compliance documentation, business resume and national account programs
• Maintaining inventory of office supplies, cleaning products and all office related materials
• IT support, facilitating weekly computer backups, software upgrades and organization
• Supporting marketing efforts and continuing to grow personally and professionally in the business

Qualifications:

• Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
• Aptitude with handling customers, showing patience, empathy, and clarity of 'message'
• Skilled with organization, record keeping and close attention to detail
• Respect for safety and brand identity guidelines. Ability to present yourself professionally
• Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.