Administrative Assistant

PuroClean of Rowland Heights; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Health insurance

Opportunity for advancement

Flexible Scheduling

Paid Training for Career Advancement

Online Mobile Courses

Job summary

PuroClean, a leader in emergency property restoration, is seeking an Administrative Assistant in Los Angeles. The role focuses on managing customer interactions, office tasks, and ensuring accurate documentation while upholding high service standards. This position offers opportunities for professional growth in a supportive environment committed to empowering team members.

Qualifications

• Ability to communicate clearly with a genuine interest in people.
• Skilled in organization and record keeping with attention to detail.
• Respect for safety and brand identity guidelines.

Responsibilities

• Manage customer needs and concerns, ensuring high satisfaction.
• Answer calls, provide customer service, and document messages.
• Prepare and maintain job documentation per brand standards.

Skills

Communication

Customer Service

Organization

Attention to Detail

Professionalism

Job description

Benefits:

• Bonus based on performance
• Company car
• Company parties
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Administrative Assistant

Perks:

• Online Mobile Courses
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Address and manage customer needs and concerns, notify management and ownership as needed
• Answering calls, providing customer service and documenting messages
• Preparing and maintaining job documentation to brand standards
• Management of compliance documentation, business resume and national account programs
• Maintaining inventory of office supplies, cleaning products and all office related materials
• IT support, facilitating weekly computer backups, software upgrades and organization
• Supporting marketing efforts and continuing to grow personally and professionally in the business

Qualifications:

• Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
• Aptitude with handling customers, showing patience, empathy, and clarity of ‘message’
• Skilled with organization, record keeping and close attention to detail
• Respect for safety and brand identity guidelines. Ability to present yourself professionally
• Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.