Administrative Assistant/Court Reminder Associate-Milwaukee County

The Difference Principle Inc.; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Administrative Assistant serves as the first point of contact for all visitors and callers, greeting guests and directing them as needed. They support the Court Reminders program by making phone reminders and helping clients address barriers to court attendance, in a setting serving individuals with mental health and substance use concerns.

This role requires empathy, composure, strong organizational skills, and professional communication.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience using Microsoft Office (Outlook, Word) and strong written/oral communication.
• Ability to stay organized, multi-task, and maintain a professional demeanor.

Responsibilities

• Act as the first point of contact for office visitors and callers, greeting and directing individuals as needed.
• Assist with the Court Reminders program, providing reminders and helping clients address barriers to court attendance.
• Become familiar with services offered by JusticePoint and assist with other clerical duties as needed.

Skills

Microsoft Office

Professional communication

Attention to detail

Professional demeanor

Spanish fluency

Clerical experience

Education

High School Diploma

Associate degree preferred

Job description

The Administrative Assistant fulfills an instrumental role as the first point of contact for all individuals entering the office or contacting the agency. They assist with the Court Reminders program which includes providing telephone reminders and helping clients problem solve barriers that may impact attendance at mandatory court hearings. Individuals served by the agency often experience mental health and/or substance abuse disorders and this position requires an individual who is empathetic, compassionate, and composed.

The Administrative Assistant will greet and direct individuals and guests when they arrive to the office; direct callers as appropriate (including taking and forwarding messages to staff); assist with the Court Reminders program, including helping clients problem-solve barriers in reporting to court; become versed in the programs and services offered by JusticePoint; assist with other clerical duties as needed.

• Working knowledge of Microsoft Office (including Outlook, Word)
• Ability to communicate professionally & accurately, both orally and written
• Organized, attentive to detail, ability to multi-task, work independently
• Ability to maintain a professional, respectful demeanor with clients, guests, and colleagues
• Fluency in Spanish, spoken and written, preferred
• Prior clerical or reception experience preferred

Requirements

• High school diploma or equivalency required; related associate degree preferred
• Valid driver’s license and automobile with insurance
• Pass a pre-employment background check
• Ascribe to & champion The Difference Principles