Administrative Assistant/Court Reminder Associate-Milwaukee County

JusticePoint, Inc.; Milwaukee (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

JusticePoint, Inc. in Milwaukee seeks an Administrative Assistant to be the first point of contact for clients and visitors. You will greet guests, route calls, take messages, and support the Court Reminders program, helping clients address barriers to court attendance.

You will become familiar with JusticePoint's programs and perform other clerical duties as needed. Strong MS Office skills, professional communication, and attention to detail are required or preferred, with Spanish language

Qualifications

• Working knowledge of Microsoft Office (including Outlook, Word).
• Ability to communicate professionally & accurately, both orally and written.
• Organized, attentive to detail, ability to multi-task, work independently.
• Ability to maintain a professional, respectful demeanor with clients, guests, and colleagues.
• Fluency in Spanish, spoken and written, preferred.
• Prior clerical or reception experience preferred.

Responsibilities

• Greet and direct visitors and guests as they arrive.
• Direct callers and take/forward messages to staff.
• Assist with the Court Reminders program and help clients overcome barriers to court attendance.
• Become versed in JusticePoint's programs and services.
• Perform other clerical duties as needed.

Skills

Communication

Organizational skills

Professional demeanor

Spanish language

Clerical/reception experience

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Office

Outlook

Word

Job description

The Administrative Assistant fulfills an instrumental role as the first point of contact for all individuals entering the office or contacting the agency. They assist with the Court Reminders program which includes providing telephone reminders and helping clients problem solve barriers that may impact attendance at mandatory court hearings. Individuals served by the agency often experience mental health and/or substance abuse disorders and this position requires an individual who is empathetic, compassionate, and composed.

The Administrative Assistant will greet and direct individuals and guests when they arrive to the office; direct callers as appropriate (including taking and forwarding messages to staff); assist with the Court Reminders program, including helping clients problem-solve barriers in reporting to court; become versed in the programs and services offered by JusticePoint; assist with other clerical duties as needed.

• Working knowledge of Microsoft Office (including Outlook, Word)
• Ability to communicate professionally & accurately, both orally and written
• Organized, attentive to detail, ability to multi-task, work independently
• Ability to maintain a professional, respectful demeanor with clients, guests, and colleagues
• Fluency in Spanish, spoken and written, preferred
• Prior clerical or reception experience preferred

Requirements:

• High school diploma or equivalency required; related associate degree preferred
• Valid driver’s license and automobile with insurance
• Pass a pre-employment background check
• Ascribe to & champion The Difference Principles