Administrative Assistant & Client Support Specialist

Automatic Data Processing, Inc.; City of Elmira (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life insurance

403(b) with matching

Paid Time Off

Employee discounts

Job summary

AIM is seeking an Administrative Assistant in Elmira, NY to join our mission-driven organization. The role supports multiple departments, triages building and operational needs, and provides supported admin assistance to the Executive Admin team.

The position emphasizes reliable scheduling (8:00 am – 4:30 pm), strong customer service, and confidentiality. Benefits include medical/dental/vision/life options, 403(b) with matching, PTO, and employee discounts.

Qualifications

• High school diploma with at least three to five years of customer service experience.
• Strong computer application literacy.
• Knowledge of systems, organizations, and community-based resources that serve people with disabilities.
• Must be highly organized in fast-paced environments.
• Dependable vehicle and acceptable driving record.

Responsibilities

• Maintain organized files using Microsoft applications.
• Data entry into multiple AIM dashboards.
• Provide welcoming, friendly, supportive customer service.
• Support all agency communications, including phone, email, fax, and inter-office mail.
• Assist as needed with client communications.
• Follow all safety regulations as outlined in AIM policies and procedures.
• Respect and support the self-directed decisions and goals of agency consumers.
• Support the agency's marketing efforts.
• Close attention to confidentiality.
• Assist people with disabilities and their families by referring them to other AIM programs.

Skills

Customer service

Data entry

Microsoft Office

Organization

Communication

Education

High school diploma

Tools

Microsoft Word/Excel/Outlook

Job description

AIM is seeking an Administrative Assistant in Elmira, NY to join our mission-driven organization. The role supports multiple departments, triages building and operational needs, and provides supported admin assistance to the Executive Admin team.

The position emphasizes reliable scheduling (8:00 am – 4:30 pm), strong customer service, and confidentiality. Benefits include medical/dental/vision/life options, 403(b) with matching, PTO, and employee discounts.