Administrative Assistant 3

University of California - Los Angeles Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

The Department of Neurology at UCLA Health seeks an Administrative Assistant 3 to support clinic operations and patient care across Neurology programs. The role focuses on scheduling, insurance coordination, and coordinating referrals to ensure efficient workflows.

You will be the main contact for patients and clinical teams, handling inquiries, documentation, and coverage as needed; excellent communication and teamwork are essential.

Qualifications

• Ability to prioritize tasks to reflect relative importance of responsibilities.
• Ability to build productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Ability to balance competing demands into a productive working environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patients in varying health conditions.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Provide administrative and patient care support within the Neurology clinic.
• Manage patient scheduling across Neurology specialty programs.
• Coordinate insurance verification and patient information updates.
• Assist with complex care coordination needs and referrals.
• Serve as a key contact for patients, providers and clinical teams.
• Prepare medical documentation and support clinic workflows.
• Respond to patient inquiries and ensure efficient clinic operations.

Skills

Prioritization

Interpersonal relationships

Demand management

Verbal communication

Patient empathy

Clinic coverage

Tools

Hospital information system

PC software

Job description

Description

The Department of Neurology is seeking an Administrative Assistant 3 to provide administrative and patient care support within the Neurology clinic. This role will manage patient scheduling across Neurology specialty programs, coordinate insurance verification and patient information updates, assist with complex care coordination needs, and serve as a key point of contact for patients, providers, and clinical teams. Responsibilities include supporting clinical workflows, responding to patient inquiries, coordinating referrals and outside services, preparing medical documentation, and providing general administrative support to ensure efficient clinic operations and a positive patient experience.

Hourly Salary Range: $31.88 - $45.66

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs