Office Manager

Upstate Medical University; City of Syracuse (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Upstate Medical University is seeking an Office Manager to supervise staff in the ambulatory clinic and oversee operations, payroll, training, and policy development. The role involves coordination of referrals, registration, billing queues, and month-end reporting, with a focus on confidentiality and cross-team communication.

The position requires a Bachelor’s degree with 3+ years of related experience or an Associate’s degree with 5+ years, plus prior supervisory experience.

Qualifications

• Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required.
• Prior supervisory experience required.

Responsibilities

• Supervise subordinate staff, complete performance evaluations and disciplinary actions as needed.
• Manage day-to-day operations, workflow, staffing coverage, and equipment maintenance.

Skills

Supervisory

Communication

Computer skills

Education

Bachelor's + 3 yrs

Associate + 5 yrs

Tools

Epic provider template

Amion scheduling

Job description

Job Summary

The Office Manager is responsible for supervision of subordinate staff of the assigned ambulatory clinic, which includes completing performance programs and evaluations; hiring, coaching, counseling and disciplinary action as needed; payroll; orientation and ongoing training of employees. Coordination of day-to-day operations, reorganizing work flow for the department as needed, covering for activities when staff are absent, maintaining equipment, oversight of purchasing of clerical supplies. Oversight of referrals, registration, charging, and coding work queues. Perform follow-up with staff as needed to keep current. Assisting with month end reporting. Assisting with the development of policies and procedures. Participating in hospital committees. Ongoing education and training to keep current. Maintains confidentiality of patient, employee and institutional information. Facilitates open lines of communication with staff, medical director, health care team, patients and family.

Minimum Qualifications

• Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required.
• Prior supervisory experience required.

Preferred Qualifications

• Excellent written/oral communication, organizational and computer skills required.
• Experience in a medical practice setting. Bachelors in Business or related field preferred.
• Ambulatory Neurology experience preferred to include Epic provider template building and working knowledge of Amion to support Attendings and Residents

Work Days

M-F Days

Message To Applicants

Recruitment Office: Human Resources