Administrative Assistant 2 Onsite

S R INTERNATIONAL INC; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

S R INTERNATIONAL INC in Phoenix, AZ seeks an Administrative Assistant to support switchboard operations, scheduling, and general office duties. You will handle inquiries, route calls, and maintain records while providing friendly customer service.

The role involves coordinating examinations, preparing packets, and communicating with claimants, doctors, and attorneys to keep claims moving smoothly.

Qualifications

• Experience providing customer service and handling inquiries.
• Experience with front desk and scheduling duties.
• Proficiency with general computer applications and office systems.

Responsibilities

• Operate switchboard, answer and direct calls to appropriate departments.
• Schedule consultative examinations and follow up with claimants.
• Prepare packets and mail CE paperwork to doctors.
• Contact claimants, doctors, and attorneys for status and instructions.
• Track daily assignments using a tracking system and support adjudication.

Skills

Customer service

Scheduling

Front desk

Computer skills

Job description

Job Description:

Administrative Assistant job duties

• Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records.
• Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service. The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions.
• Responsibilities include locating specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator. Scheduling consultative examinations (CE) including follow-up phone calls to claimants. Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors.
• Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants. Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant’s attorneys to answer basic status questions.
• Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators.
• Ensures daily assignments are disseminated and completed using a tracking system.
• Conduct case development activities which require analysis and judgment

Required Skills

Customer Service internal/external

Scheduling/ front desk experience

Computer skills

Preferred Skills

Bilingual