Administrative Assistant

Dominion Care; Virginia (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

College Tuition Reimbursement

Dental & Vision

Medical insurance

PTO

Professional Development Training

AAA Discounts

Employee Assistance Program

15K Life Insurance Policy

401K

Optional Pet Insurance

Job summary

Dominion Care is seeking an Administrative Assistant to join our Richmond, VA outpatient team. This in-office role requires a professional who can manage front desk operations, provide administrative support, and help ensure smooth daily clinic functions.

The ideal candidate has 1–2 years of medical/behavioral health administration experience, strong communication skills, and proficiency with Microsoft Office. A Virginia driver's license is required for occasional company vehicle use.

Qualifications

• Minimum 1–2 years of administrative experience in a medical or behavioral health setting.
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Solid understanding of insurance plans, including benefits and eligibility.
• Experience with determining and submitting prior authorization requirements.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and report writing.
• Valid Virginia Driver's License and insurability to drive a company vehicle.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Strong customer service orientation.

Responsibilities

• Greet and assist patients, providers, and visitors in a professional manner.
• Manage a multi-line phone system.
• Schedule patient appointments and support provider productivity.
• Handle mail and packages.
• Perform data entry and maintain records in the EHR system.
• Coordinate insurance verification and service authorizations.
• Participate in team meetings to improve administrative functions.
• Maintain HIPAA compliance and confidentiality.

Skills

Verbal communication

Written communication

Customer service

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Details

• Level: Entry
• Job Location: Richmond Outpatient - Henrico, VA 23229
• Position Type: Full-Time
• Education Level: High School
• Salary Range: $18.00 - $21.00 Hourly
• Travel Percentage: No Travel Required
• Job Shift: Day
• Job Category: Admin - Clerical

If you are passionate about helping others and making an impact on those in your community, then Dominion Care is looking for you! For over 20 years, Dominion Care has offered a diverse and inclusive environment to empower those we serve to develop sustainable, lifelong skills through individualized quality services and support.

Dominion Care's Outpatient department is seeking an Administrative Assistant who excels in providing top notch customer service along with an excellent ability to multi-task, problem solve and enjoys a fast pace and growing environment! In this role, you will manage front desk operations, provide vital administrative support, and assist the Office Manager with a variety of tasks to ensure smooth day-to-day operations—all while maintaining a welcoming and professional atmosphere for clients and staff.

Dominion Care is a premier provider in which our passionate and innovative team will deliver sustainable, quality, whole-person care through a full continuum of therapeutic services to empower individuals in the development of skills necessary for success. We envision a society in which all people achieve their full potential for health, education, and well-being across the lifespan.

As a Dominion Care employee, you will enjoy:

• Competitive Pay! Starting pay from $18/hr to $21/hr, based on experience
• Schedule: Monday-Friday - 8:00AM-5:00PM
• Dominion Care Employee may be eligible for the following Perks & Benefits:
• College Tuition Reimbursement
• Millage Reimbursement
• Dental & Vision
• Medical insurance
• PTO
• Professional Development Training
• AAA Discounts
• Employee Assistance Program
• 15K Life Insurance Policy
• 401K
• Optional Pet Insurance
• Award Winning Company: Dominion Care won Top Workplaces in the Healthcare Industry!
• Accreditations: Dominion Care Academy and the Dominion Care ABA Therapy and Education Center, schools of Dominion Care are accredited by VAISEF (Virginia Association of Independent Specialized Education Facilitates). Dominion Care is accredited by CARF (Commission of Accreditation of Rehabilitation Facilities).
• Core Values:
• TRACK
• Teamwork
• Relationship Building & Communication
• Accountability
• Customer/Client Focus
• Know Yourself

POSITION OVERVIEW

We are seeking a highly organized and compassionate Administrative Assistant to join our team. This in-office position requires a professional who is passionate about helping others and can provide exceptional administrative support to ensure the smooth operation of our clinic.

REQUIREMENTS

• A minimum of 1-2 years of administrative experience in a medical or behavioral health setting is required.
• A high school diploma or equivalent is required.
• Must possess strong verbal and written communication skills.
• A solid understanding of insurance plans, including knowledge of benefits and eligibility, is a must. This includes experience with determining and submitting prior authorization requirements and identifying patient financial responsibility.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with report writing are essential.
• Must have a valid, current Virginia Driver's License and be insurable to drive a company vehicle.
• Demonstrated ability to work both independently with minimal supervision and collaboratively as part of a team.
• Exceptional attention to detail and accuracy.
• A strong commitment to customer service and a genuine desire to assist others.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Greet and assist patients, providers, and visitors in a professional, friendly, and helpful manner.
• Manage a multi-line phone system, directing calls to the appropriate staff members.
• Schedule patient appointments and support the Office Manager in maintaining provider productivity.
• Handle all incoming and outgoing mail and packages.
• Perform accurate data entry and maintain up-to-date records in our electronic health record (EHR) system.
• Coordinate and complete essential administrative tasks, including insurance verification, patient record requests, and service authorizations.
• Actively participate in team meetings to review and improve administrative functions.
• Maintain strict confidentiality and adhere to all HIPAA regulations.

About the Company

At Dominion Care, founded in 1999, Care is what we do. From children to adults, families to individuals, our passionate mental health care providers across the state of Virginia are backed by accredited, evidence-based, and innovative therapeutic services and education for children, adults as well as the families that care for them. Over time, services have expanded to include academic, emotional, and behavioral support in private and public settings; community-based mental health; care for those with intellectual and developmental disabilities; outpatient therapy, psychological assessments, psychiatric medication management, and substance abuse services, regardless of age.