Administrative Assistant

RJ Block Management; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RJ Block Management is seeking an organized office administrator to join our property management team in Suffern, NY. You will be responsible for managing tenant communications, processing payments, and maintaining accurate financial records. Excellent verbal and written communication skills are essential, along with a strong customer service orientation. Prior experience in administration is a plus, and being bilingual in English and Spanish will enhance your application. We offer competitive benefits including health insurance and 401(k).

Qualifications

• Excellent written and verbal communication skills.
• Ability to work effectively as part of a team.
• Strong customer service orientation.

Responsibilities

• Process payments and maintain financial records.
• Communicate with tenants regarding inquiries.
• Coordinate with employees and establish relations with tenants.
• Maintain accurate resident files.

Skills

Excellent communication skills

Strong customer service skills

Proficient computer skills

Team collaboration

Tools

Adobe

Microsoft Office Suite

Property management software

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Join our dynamic property management team and play a crucial role in ensuring the smooth operation of our properties as an office administrator. If you are an organized professional with a passion for providing excellent customer service, we would love to hear from you. Spanish is a plus!

Responsibilities

• Process incoming payments, including receiving checks and applying tenant payments in the system.
• Act as the point of contact for tenants regarding rent payment status and inquiries.
• Reconcile credit card transactions and assist with resolving discrepancies to maintain accurate financial records.
• Coordinate with and support employees.
• Establish and maintain good relations with tenants.
• Maintain and update resident files.
• Communicate with management, residents, vendors, and all outside contacts in a courteous and professional manner.
• Working knowledge of Adobe and Microsoft Office Suite: Outlook, Word, and Excel.
• Ability to learn property management software (training provided).
• Communicate, verbally and written, with tenants, clients, and others.
• Ability to scan, make, fill in, and amend PDF forms.
• Grab mail at the post office.

Requirements

• Excellent communication skills, both written and verbal, with the ability to effectively interact with tenants, supervisors, and vendors.
• Ability to work collaboratively as part of a team and contribute to a positive work environment.
• Strong customer service skills, demonstrating empathy, patience, and professionalism when interacting with tenants.
• Proficient computer skills, including experience with email communication, data entry, and record-keeping.
• Previous experience in a similar administrative or customer service role is preferred but not mandatory.
• Bilingual proficiency in English and Spanish is a major plus; not required.
• Experience in property management is a plus.
• We are located in Suffern, NY. You must be able to reliably commute or plan to relocate before starting work (Required).