Administrative Assistant

Net2Source (N2S); Superior (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Net2Source (N2S) is seeking a Workplace Services Representative in Superior, WI, with an upcoming move to Duluth, MN. This role provides front-desk and administrative support to Workplace Services, Global Mobility, and Real Estate teams.

Starting with receptionist duties, the position will expand to broader administrative tasks, coordination, and project support while maintaining guest screening and front-desk coverage as required.

Qualifications

• 1–3 years of experience in an office administration or customer service role.
• Ability to manage and prioritize across multiple areas and issues.
• High energy and enthusiasm with a desire to provide an exceptional customer service experience.
• Demonstrated problem-solving skills.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Ability to create innovative and effective solutions to challenges.
• Ability to maintain the integrity of the company brand and protect the company’s reputation when interacting with guests, employees, and contractors.
• Keen attention to detail.
• Ability to maintain confidentiality at all times.
• Strong written and verbal communication skills, both in person and over the telephone.

Responsibilities

• Manage visitors and front-desk operations.
• Create photo ID badges and update Workday with location data.
• Process invoices and ServiceNow tickets for Workplace Services.
• Coordinate Elink, SharePoint, and email response activities.
• Serve as a liaison for moves, additions, and changes.
• Assist Real Estate and Workplace Services with room bookings, catering, and stationery orders.
• Provide back-up coverage for other team members.
• Participate in EH&S initiatives and sustainability programs.
• Handle difficult situations and clients calmly and professionally.
• Coordinate with Navigators and Workplace Services Coordinators.
• Support parking management and access card management.
• Perform Gatekeeper responsibilities to protect staff and maintain confidentiality.
• Enter work orders and draft templated communications as needed.

Skills

Customer service

Front-desk operations

Office administration

Microsoft Office (Word/Excel)

Tools

Workday

ServiceNow

SharePoint

Elink

Job description

Location: Superior, WI; transitioning to Duluth, MN effective December 1, 2026

Schedule: Monday–Friday, 7:45 AM–4:15 PM

Position Summary:

The Workplace Services Representative provides front-desk, administrative, coordination, and operational support for Workplace Services, Global Mobility, and Real Estate teams.

Beginning December 1, 2026, the role will transition from primarily receptionist-based responsibilities to primarily administrative support following the office move to Duluth, MN. The position will continue to provide front-desk and receptionist coverage as needed while taking on expanded administrative, coordination, and operational responsibilities.

Responsibilities:

• Manage visitors.
• Create photo ID badges and upload pictures to Workday.
• Process name plate requests and enter location information in Workday.
• Action invoices and ServiceNow tickets for Workplace Services.
• Perform Elink, SharePoint, ServiceNow, and email response activities.
• Serve as a liaison for large moves, weekly moves, additions, and changes.
• Assist the Real Estate and Workplace Services departments with administrative activities such as room bookings, catering requests, and stationery supply orders.
• Provide back-up coverage for other Workplace Services team members.
• Participate in projects such as Environment Health & Safety initiatives, sustainability programs, and other facility-related projects.
• Handle difficult situations and clients in a calm and professional manner.
• Crostrain with other Navigators and Workplace Services Coordinators.
• Support parking management.
• Support access card management.
• Perform Gatekeeper responsibilities by courteously screening visitors and callers to protect office staff from external threats and maintain confidentiality.
• Perform ad hoc duties as required by the Supervisor/Team Lead Workplace Services, including business card reviews and approvals, Iron Mountain liaison activities, drafting template communications, and entering work orders.

Required Qualifications:

• 1–3 years of experience in an office administration or customer service role.
• Ability to manage and prioritize across multiple areas and issues.
• High energy and enthusiasm with a desire to provide an exceptional customer service experience.
• Demonstrated problem-solving skills.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Ability to create innovative and effective solutions to challenges.
• Ability to maintain the integrity of the company brand and protect the company’s reputation when interacting with guests, employees, and contractors.
• Keen attention to detail.
• Ability to maintain confidentiality at all times.
• Strong written and verbal communication skills, both in person and over the telephone.

Scope:

• Perform administrative work requiring initiative and a positive professional demeanor.
• Respond quickly and efficiently in a dynamic environment.
• Serve as a trusted advisor who is resourceful and creative when faced with challenges requiring immediate attention, assessment, action plans, and execution.