Administrative Assistant

Kelly; Salem (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

Transit spending account

Paid holidays

Paid sick leave

Retirement savings plan

Job summary

Kelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to support patient care operations, including order management, insurance verification, and scheduling. This role serves as the primary contact for patients and healthcare providers in a fast-paced office.

The position requires strong communication, Microsoft Office proficiency, and the ability to multitask while maintaining organized records and compliant documentation.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of related experience in customer service, medical office, or administrative setting.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.
• Comfortable handling multi-line phone systems.

Responsibilities

• Serve as the first point of contact for in-person visitors and high-volume inbound calls.
• Provide professional, patient-focused service to patients and healthcare providers.
• Create and manage patient orders within company systems and input data accurately.
• Verify insurance eligibility and obtain equipment authorizations; maintain billing records.
• Schedule equipment deliveries and pickups; coordinate with clinical teams.

Skills

Verbal & written communication

Microsoft Office

Phone systems

Organization & multitasking

Customer service

Education

High School Diploma or equivalent

Job description

Branch Coordinator / Administrative Assistant

Location: Salem, VA

Schedule: Monday–Friday from 8:30am-5:00pm

(Occasional OT on Saturday)

Pay: $18.00-$19.00

Duration: Temp to Hire OpportunityKelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to serve as the primary point of contact for patients and healthcare providers. This position plays a vital role in supporting patient care operations through order management, insurance verification, scheduling coordination, and exceptional customer service.

If you thrive in a fast-paced office environment, enjoy being organized, and take pride in supporting others, this opportunity is for you.

Customer Support

• Serve as the first point of contact for in-person visitors and high-volume inbound calls
• Provide professional, patient-focused service to patients and healthcare providers

Order & Data Management

• Create and manage patient orders within company systems
• Accurately input data and monitor incoming faxes
• Ensure documentation is complete and compliant

Insurance & Billing Support

• Verify insurance eligibility and obtain equipment authorizations
• Collect required documentation for billing purposes
• Maintain accurate billing records and process payments as needed

Scheduling & Coordination

• Schedule equipment deliveries and pickups
• Coordinate closely with clinical teams to ensure timely service

Record Management

• Maintain organized, up-to‑dated patient files
• Assist with audit documentation and compliance requirements

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of related experience in customer service, medical office, or administrative setting
• Strong verbal and written communication skills
• Proficient in Microsoft Office
• Comfortable handling multi‑line phone systems
• Highly organized, detail‑oriented, and able to multitask

This is a great opportunity to join Kelly and make a meaningful impact in a role that supports both patients and healthcare operations.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.