Administrative Assistant

Chick-fil-A; Pasadena (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Chick-fil-A Pasadena is seeking an Office Administrator to support day-to-day administrative functions, manage invoices and payments, and keep the office organized for efficient operations. The role emphasizes attention to detail, proactive problem-solving, and reliable follow-through in a fast-paced restaurant environment.

The role involves coordinating with vendors, handling guest recovery on multiple platforms, and assisting in FOH/HOH operations, events, and store needs while maintaining

Qualifications

• Must be 21 years of age or older*
• Must have a valid driver's license
• Open availability to work Monday - Saturday
• Willing to work holidays
• Willing to work nights and weekends
• Available to work 40+ hours per week
• ServSafe Certification

Responsibilities

• Process and submit supplier payments accurately and on time.
• Receive, organize, and manage supplier invoices; ensure proper documentation and tracking.
• Maintain organized records (digital and physical) for invoices, payments, and administrative files.
• Schedule repairs and maintenance with vendors for facility, equipment, and office needs.
• Maintain office cleanliness and organization, ensuring a professional and functional environment.
• Place orders for requested store and office items in a timely manner.
• Assist in operations (FOH or HOH) at a minimum of 15 hours per week
• Assist in operations during events and special occasions
• Communicate effectively with suppliers, vendors, and internal team members.
• Support special projects and operational initiatives as assigned.
• Display strong communication and interpersonal skills
• Handle guest complaints and guest recovery via all platforms
• Answer any phone calls made to the store phones in professional manner

Skills

Dependable

Problem-solving

Detail-oriented

Time management

Organizational skills

Professional communication

Education

Bachelor’s Degree

ServSafe Certification

Job description

Role Overview:

The Office Administrator supports the organization by managing day-to-day administrative functions, maintaining office organization, and assisting operational leaders. This role ensures the office runs efficiently through strong attention to detail, proactive problem-solving, and consistent follow-through.

Job Responsibilities:

Administrative & Financial Support

• Process and submit supplier payments accurately and on time.
• Receive, organize, and manage supplier invoices; ensure proper documentation and tracking.
• Maintain organized records (digital and physical) for invoices, payments, and administrative files.

Administrative Operations & Organization

• Schedule repairs and maintenance with vendors for facility, equipment, and office needs.
• Maintain office cleanliness and organization, ensuring a professional and functional environment.
• Ensure adequate stock of all necessary office supplies and materials.
• Place orders for requested store and office items in a timely manner.

Operational Support

• Assist in operations (FOH or HOH) at a minimum of 15 hours per week
• Assist in operations during events and special occasions
• Communicate effectively with suppliers, vendors, and internal team members.
• Support special projects and operational initiatives as assigned.
• Display strong communication and interpersonal skills
• Handle guest complaints and guest recovery via all platforms (CARES, CFA One, Spotlight, Yelp, Google, in person, etc)
• Answer any phone calls made to the store phones in professional manner

Additional Responsibilities:

• Office-based with occasional interaction with store or operational areas.
• May involve light physical activity such as organizing supplies or receiving deliveries.
• Going to different locations to retrieve product necessary for operations
• Additional tasks delegated by the Executive Leadership team and Operator

Skills and Attributes:

• Dependable and trustworthy with confidential information.
• Proactive and solutions-oriented mindset.
• Ability to work independently while supporting a team.
• Strong time management and follow-through.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in basic technology tools (email, spreadsheets, documents, online ordering platforms).
• Professional communication skills (verbal and written).

CULTURE EXPECTATION:

All Team Members are responsible for embodying our Commitment to Care and our Core Values while demonstrating the 3 C’s: Character, Chemistry, and Competency. In the Administrative Assistant role, this may look like, but is not limited to, the following behaviors:

Character

• Demonstrates integrity, discretion, and professionalism when handling confidential information.
• Takes ownership of responsibilities and follows through on commitments without requiring constant supervision.
• Maintains a positive attitude and solutions-focused mindset, especially during busy or challenging seasons.
• Communicates honestly, respectfully, and promptly with leaders, team members, vendors, and guests.
• Represents the organization with excellence in all written, verbal, and in-person interactions.

Chemistry

• Builds positive and productive relationships across both restaurant locations.
• Serves as a supportive resource to leaders and team members by anticipating needs and offering assistance.
• Communicates with kindness, empathy, and professionalism while creating an environment where others feel valued and cared for.
• Protects team unity by avoiding gossip, maintaining confidentiality, and promoting healthy communication.
• Demonstrates flexibility and a team-first mentality by willingly assisting where needed.

Competency

• Maintains a high level of organization and attention to detail in administrative tasks, records, scheduling, and communications.
• Effectively manages competing priorities while meeting deadlines consistently.
• Proactively identifies opportunities to improve systems, processes, and efficiencies.
• Demonstrates proficiency with technology, software platforms, and administrative tools required for the role.
• Ensures accuracy and excellence in all work products, communications, reports, and documentation.
• Anticipates needs and solves problems before they become obstacles for leaders or the team.

Commitment to Care

• Creates exceptional experiences by caring for team members, leaders, guests, and community partners.
• Supports leadership by helping create organized, efficient, and people-centered systems.
• Looks for opportunities to serve others beyond the minimum expectations of the role.
• Contributes to a culture where people feel seen, valued, respected, and encouraged.

REQUIRED QUALIFICATIONS:

• Must be 21 years of age or older*
• Must have a valid drivers license
• Open availability to work Monday - Saturday
• Willing to work holidays
• Willing to work nights and weekends
• Available to work 40+ hours per week
• ServSafe Certification

PREFERRED QUALIFICATIONS:

• 3 months of Chick-fil-A Pasadena experience
• Bachelor’s Degree

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.