Front of House Team Member

Chick-fil-A, Inc.; Phoenix (AZ); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Closed on Sundays

Flexible Scheduling

Paid Time Off

Paid Bereavement Leave

Paid Maternity Leave

Education Assistance

Development Opportunities

Direct2Care (health)

Job summary

Chick-fil-A, Inc. is seeking a Front of House Team Member in Phoenix, AZ. You will deliver signature Chick-fil-A service, greet guests, and handle food service tasks while upholding brand values and a friendly environment.

The role offers both full-time and part-time shifts with opportunities to learn, grow, and participate in education and development programs. You’ll work closely with a local Owner/Operator to ensure outstanding guest experiences.

Qualifications

• Reliable and flexible team player with a positive attitude.

Responsibilities

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Skills

Consistency and reliability

Cheerful and positive attitude

Loves serving and helping others

Customer service oriented

Strong interpersonal skills

Detail-oriented

Able to multi-task

Works well independently and in a team

Flexible schedule willingness

Lift up to 50 lbs

Stand for long periods

Job description

Job Posting

At Chick-fil-A, the Front of House Team Member role is more than just a job; it is an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

What we offer to support you!

FLEXIBILITY TO THRIVE

- We understand that you want a job that fits your life, whether it’s the happy times or the challenging times. From being closed on Sundays to having your schedule two weeks in advance, and even being able to request time off, we’re here to make sure you find a job that works for you.

• Closed on Sundays - Dedicated time off for rest, family, and more.
• Flexible Scheduling - Over 90% of time off requested granted. Exceptions around Holidays and special business needs do apply.
• Schedule Released 2 weeks in advance to allow for planning of life events.
• Paid Time Off - After 1 year of being with us, get your average weekly hours back in Paid Time Off
• Paid Bereavement Leave - For the loss of an immediate family member
• Paid Maternity Leave - For full-time team members

OPPORTUNITIES TO GROW

- Chick-fil-A is the perfect place to learn, grow, and achieve your goals! Whether you’re looking to develop leadership skills, get valuable feedback, or gain the knowledge and tools to create a bright future, we’ve got you covered. Join us today and embark on an exciting journey of personal and professional development!

• Education Assistance - Chick-fil-A Remarkable Futures Scholarships award Team Members up to $25,000. Tuition assistance through InStride pays up to $3,650 for high school diploma completion, undergraduate, graduate, English language programs, and professional skills & certificate programs for eligible Team Members.
• Development Opportunities - Development Paths to help you grow your leadership skills and your opportunity at Chick-fil-A. Starting with learning to lead yourself, then leading a team, and eventually leading a business. Learn proven leadership concepts from proven leaders from Chick-fil-A and other organizations.

COMMITMENT TO YOUR WELL-BEING

- "Prioritize your well-being with free virtual primary care, comprehensive support for medical needs, and accessible mental health resources. We’re committed to helping you stay healthy and happy, offering tools and services designed to empower your physical, emotional, and mental well-being because your health matters to us."

• Direct2Care - Enjoy free virtual primary care and up to 10 complimentary mental health consultations annually, available to every team member and anyone in their household.
• Health, Vision, and Dental Contributions - Reserved for full‑time team members and those who are no longer in high school. (Contributions are subject to position and tenure.)

SUPPORT FOR YOUR FINANCIAL FUTURE

• Initial Uniform Cost - Reimbursed at 6 months.
• Employee Meal - Subject to our reliability policy. Use up to $13 per shift worked. Over $3,000 annually for a full‑time team member working 5 days a week.
• Employee Referral Program - $150 bonus when someone you recommend is hired and stays with us for 6 months.
• Transportation Support - Metro Fare/Light Rail Reimbursement up to $65 per month.
• Childcare Assistance for Working Families - Up to $350 per month.
• Retirement Contribution - Simple IRA match up to 3%.
• Grade Reimbursement - $25 per “A” every semester for core classes for students who have at least 3 days of availability.

What will be Expected of You!

Live Out Our Purpose

• We exist to care for our team, our guest, and our community. We exist to grow personally, professionally, and to grow our business.

Embrace Our Core Values

• We Own It
• We Earn Trust
• We Are Care in Action
• We Pursue What’s Next

Front of House Team Member Responsibilities:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability
• Cheerful and positive attitude.
• Loves serving and helping others.
• Customer service oriented.
• Strong interpersonal skills.
• Detail-oriented.
• Able to multi-task.
• Works well independently and in a team environment.
• Be willing and able to work a flexible schedule.
• Have the ability to lift and carry up to 50 lbs on a regular basis.
• Have the ability to stand for long periods of time.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.