Assistant Director of Hospitality

Chick-fil-A; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Closed on Sundays

College Scholarship Opportunities

Positive Work Environment

Medical, Dental, Eye and Life Insuranc

401k Saving Options

Job summary

Chick-fil-A I-10 and La Cienega is searching for an Assistant Hospitality Director to support operations and develop Team Members. This leader's focus includes guest satisfaction, operational excellence, and creating a positive work environment.

The ideal candidate will have a Bachelor's degree in a related field, a strong commitment to team development, and must be available for flexible hours. Competitive pay and benefits are provided.

Qualifications

• Bachelor's degree required in Hospitality Management, Business, Organizational Leadership, Foodservice, or Culinary Management.
• Availability allows for 35+ scheduled hours per week in the restaurant. This is not a remote position.
• Must have open availability five days per week, including Friday and Saturday.

Responsibilities

• Support the Hospitality Director in leading operations.
• Coach Team Members and Leaders toward stronger performance.
• Lead shifts with urgency and organization.
• Regularly review restaurant performance.
• Maintain accurate documentation and complete administrative responsibilities.

Skills

Leadership

Coaching

Problem-solving

Emotional intelligence

Communication

Time management

Analytical skills

Education

Bachelor’s degree in Hospitality Management

Culinary Management

Business

Tools

Google Workspace

Microsoft Office

Job description

OurMission

At Chick-fil-A I-10 and La Cienega our mission is to ensure every guest leaves with a S.M.I.L.E. Weare looking for people with passion, people with a desire to serve others, and people with heart thatwill join our Chick-fil-A family and provide our guests a clean, efficient, and quality experience in aprofessional manner.At Chick-fil-A, the Assistant Hospitality Director is responsible for supporting the Hospitality Director in leading Front of House operations, developing Team Members and Leaders, and ensuring consistent execution of Chick-fil-A standards for hospitality, speed, accuracy, and cleanliness. This leader is expected to proactively assess the business, identify opportunities for improvement, coach and develop others, and help create a positive, efficient, and welcoming environment for both Guests and Team Members.

Responsibilities include:

Hospitality & Guest Experience

• Support the Hospitality Director in leading Great Food, Fast & Accurate Service, and Genuine Hospitality
• Ensure Team Members consistently execute the restaurant vision: Every Guest Leaves with a S.M.I.L.E
• Model and coach Chick-fil-A's Recipe for Service, Second Mile Service, and proactive hospitality
• Identify opportunities to create memorable Guest experiences, including signature service and appropriate random acts of kindness
• Support Guest recovery and respond to CARES and other guest concerns in a timely, professional manner

Team Member & Leadership Development

• Build strong relationships with Team Members and understand their strengths, interests, and development needs
• Coach Team Members and Leaders toward stronger performance, communication, problem-solving, and leadership
• Identify emerging leaders and partner with the Hospitality Director to create development opportunities
• Provide frequent, timely feedback and hold others accountable in a respectful and consistent manner
• Help create a positive, professional work environment by addressing gossip, negativity, and poor teamwork

Operational Leadership

• Lead shifts with urgency, organization, awareness, and the ability to adapt to changing business needs
• Continuously assess restaurant conditions and adjust positioning, priorities, and resources to support smooth operations
• Ensure strong execution of speed, accuracy, cleanliness, stocking, hospitality, and restaurant systems
• Maintain compliance with opening, transition, closing, food safety, labor, break, and restaurant standards
• Support shift accounting, cash management, inventory, smallwares, and other operational responsibilities as assigned

Business Assessment & Continuous Improvement

• Regularly review restaurant performance and identify opportunities to improve Guest experience and operational results
• Monitor key metrics, including guest feedback, speed of service, accuracy, labor, productivity, and cleanliness
• Use data and observations to identify trends, develop action plans, and measure progress
• Adjust strategies when results are not improving and communicate expectations clearly to the team
• Bring solutions and recommendations to the Hospitality Director rather than only identifying problems

Communication & Accountability

• Attend weekly meetings prepared to discuss performance, goals, Team Member development, challenges, and next steps
• Communicate policies, priorities, expectations, and operational updates clearly to Leaders and Team Members
• Utilize Slack, email, Google Workspace, and other approved tools effectively
• Maintain accurate documentation and complete assigned administrative responsibilities on time
• Follow through on commitments, enforce expectations consistently, and complete coaching or disciplinary documentation when necessary

Special Projects:

• Assist the Hospitality Director and Owner/Operator with additional tasks and projects as needed

Qualifications:

• Bachelor’s degree required in Hospitality Management, Business, Organizational Leadership, Foodservice, or Culinary Management
• Maintain vision alignment with Operator and Team of Directors
• Availability allows for 35+ scheduled hours per week in the restaurant. This is not a remote position
• Must have open availability five days per week, including Friday and Saturday
• Must be available to work opening or closing shifts based on restaurant needs

• Proficient with Google Workspace and comfortable using technology, including Word, Excel, PowerPoint, or comparable programs
• Demonstrates strong follow-through on ideas, plans, and commitments; sets and meets deadlines
• Takes a proactive approach to learning, seeking knowledge, and personal development
• Demonstrates strong analytical, critical-thinking, and problem-solving skills
• Demonstrates strong emotional intelligence, sound judgment, and professionalism
• Demonstrates maturity, dependability, attention to detail, and a results-oriented mindset
• Works as a self-starter who is creative, flexible, and adaptable
• Coaches effectively, gives clear direction, holds others accountable, and positively influences performance
• Demonstrates strong emotional intelligence, sound judgment, and professionalism
• Remains calm, adaptable, and solution-oriented in high-pressure or changing situations
• Anticipates challenges, solves problems, and effectively resolves business and team conflicts
• Demonstrates excellent organizational, interpersonal, written, and verbal communication skills

Benefits of working with us:

• Competitive Pay
• Flexible Schedule
• Closed on Sundays
• College Scholarship Opportunities
• Career Options & Leadership Opportunities
• Positive Work Environment
• Medical, Dental, Eye and Life Insurance
• 401k Saving Options