Administrative Assistant

CreAdd; Panama City (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

CreAdd in Panama City, Florida is looking for a Customer Service Representative to manage calls and customer interactions. Responsibilities include directing callers, maintaining records, and providing information about the dealership. The ideal candidate will have a high school diploma or GED, strong communication skills, and the ability to create a professional environment both in-person and on the phone. This role requires effective data entry and customer assistance during service rushes.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations.
• Excellent communication skills, both verbal and written.

Responsibilities

• Receives calls and directs callers to their destination.
• Greets customers and determines their nature of visit professionally.
• Enters data into prospect tracking system and maintains customer records.

Skills

Communication skills

Customer service

Office software familiarity

Education

High school diploma or GED

Job description

Responsibilities

• Receives calls and determines the nature of their business and directs callers to their destination.
• Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
• Greets customers and determines the nature of their visit in a friendly and professional manner while directing them to the relevant personnel.
• Notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Answers incoming phone calls in a friendly and professional demeanor.
• Directs caller to appropriate department or individual or takes a thorough message.
• Provides basic information about the dealership such as inventory.
• Communicates with callers and visitors in a professional, friendly and efficient manner.
• Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
• Enters data into prospect tracking system and runs prospect reports for managers.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports and other documents.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested such as scheduling and managing test drives, service appointments, or sales consultations.
• Maintains customer records, file paperwork, manage inventory and process basic transactions or customer follow-ups.
• Maintains a clean, organized and stocked desk, showroom, and customer waiting area.
• Maintains a professional appearance.
• Other tasks as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent communication skills.
• The ability to maintain a friendly and professional environment in person and over the phone.
• Familiarity with basic office software and dealership systems.